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If user is accessing via Citrix access, user can try to modify the Citrix settings (found when you first log into the Citrix access and then clicking settings towards the top of the screen), and under the User Experience section, can try changing the setting from "Seamless" to "Percentage of screen" and can try a value of 95 for the percentage. Once this was completed on this case, the screens in question looked proper and were no longer blurry/grainy.

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