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amelia has a comprehensive system of alerts to facilitate the management of passengers affected by an operational deviation from schedule. This functionality is the equivalent of ‘queues’ common in legacy systems. Users can move through the alerts list, select an alert and handle it (mark it ‘handled’) - this will help to avoid duplication of contact/effort (in a call center environment, for example). You can access the Alerts screen from the menu (Operations -> Alerts).
TIP: The Alerts screen can also be opened using the F11 key or by double-clicking the alert count at the bottom right of the ameliaRES window.
Figure 1: Alerts screen
Table 17: Alerts Screen Descriptions
| Control | Description |
|---|---|
| View | Use to open the Alert Details screen. |
| Handle All | Use to mark all of the alerts for the selected flight as handled. |
| Export | Use to export all alerts for the selected flight to a CSV file. |
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To open the Alert Details screen, select a flight and click the View button on the Alerts screen.
Figure 2: Alert Details screen
Table 18: Alerts Details Screen Descriptions
| Control | Description |
|---|---|
| Notes | Use to add notes to the selected alert. |
| Use to email the selected alert (to affected passenger(s)). | |
| Goto Res | Use to open the reservation targeted by the selected alert. |
| Handle | Use to mark the selected alert as handled. |
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