The first screen shown when opening Alerts within ameliaRES is the Alert Header screen.
This screen presents each unhandled alert with a count of the total number of reservations affected by the alert, as well as a count of how many of those reservations were created via a GDS.
Alerts can now be organized into categories to help filter the alerts shown. What categories are needed/created is at the discretion of the client, as well as what alert types are viewable in each category. Currently there is no UI for managing this, and clients will have to have InteliSys configure the categories and mappings manually.
Each category can have several alert types mapped to it, and each alert type can be mapped to multiple categories. Selecting a category from the drop-down filters the view to only show the mapped alert types.
Double-clicking - or viewing - an alert header opens the Alert Detail screen.
This screen provides details about each reservation affected by the alert.
Send ASC
Certain alert types - when affecting reservations made via GDS - may require an 'Advice of Schedule Change' message to be sent to the booking GDS. When the following alert types are selected (either on the header screen or the detail screen), and a GDS reservation is affected by the alert, a 'Send ASC' button will be presented. Clicking this button will initiate an 'Advice of Schedule Change' message to the booking GDS with the appropriate notification.
| Alert Type | Notification |
|---|---|
| Flight Schedule Change | TK for the new scheduled departure and arrival |
| Flight Number Has Changed | UN for the old flight number TK for the new flight number |
| Flight Has Been Cancelled | UN for the cancelled flight |
Bulk Move
For 'Flight Has Been Cancelled' alerts, a 'Bulk Move' button will also be presented on the Alert Header screen.
Clicking this button will launch the Bulk Move screen for the affected flight, allowing for passengers to be reaccommodated. If any of the reaccommodated passengers were booked via GDS, then the user will be asked if an 'Advice of Schedule Change' message should be sent.
| Alert Type | Notification |
|---|---|
| Flight Has Been Cancelled | UN for the cancelled flight TK for the new flight |
Alert Types
Current
The following alert types may be raised by ameliaRES
| Identifier | Reason | Notes |
|---|---|---|
| SCHEDCHG | Flight Schedule Change | The scheduled time of departure and/or the scheduled time of arrival has changed |
| FLT#CHG | Flight Number Has Changed | |
| FLTCN | Flight Cancelled | |
RTECHG | Routing Change | The departure and/or arrival airport has changed. |
| RTDTCHG | Route Date Has Change | The from and/or to dates of the route associated with this flight have been modified. |
| ACMCHG | AirCraft Model Change | |
| ACCHG | Flight Tail Change | |
| WLA | Space Available For Waitlist | |
| OOOICHG | Out, Off, On, In Change | An OUT, OFF, ON or IN time has been entered for the flight that exceeds the configured threshold. |
| PMTONCNX | Payment Attempt on Cancelled Res | |
| PMTRVRSE | Payment Reversal | |
| PMTFAIL | Payment Request Failed |
Obsolete
The following alert types are no longer raised by ameliaRES, but may still be visible from the Alerts screens
| Identifier | Reason | Notes |
|---|---|---|
| DEPCHG | Dep Time Change | |
| ARRCHG | Arrival Time Changed | |
| DEPAPCHG | Departing Airport Has Changed | |
| ARRAPCHG | Arrival Airport Has Changed | |
| SEGCHG | Flight Segment # Has Changed | |
| TMDD | Sked Master Detail Template deleted | |
| TMHD | Sked Master Header Template deleted | |
| SDD | Sked Detail deleted | |
| FWD | Flight Watch Entry Deleted |