Disclaimer
Some features described in this manual are available as separate modules and may incur additional costs in order to be enabled. Please contact your client manager or sales@intelisys.ca in order to request more information, or to make arrangements to enable additional features.
Confidentiality
The contents of this document are governed by the provisions for confidentiality set forth in the commercial agreement and/or any Non-Disclosure Agreement(s) in effect between the recipient and InteliSys.
Distribution, duplication or any other dissemination of this material for uses other than the recipient’s review for the purposes of enhancing their use of, or evaluating the system, is strictly prohibited, and will constitute a material breach of the aforementioned agreement(s).
Introduction
The ameliaRES system is a hosted Reservation and Passenger Management System that allows airlines to manage all aspects of their reservation inventory, fares, sales, revenue and reporting. Deployed from a secure Tier 4 ASP hosting facility, the System allows airlines to utilize a state-of-the-art solution with minimum IT investment. Our architecture and facilities conform to the Payment Industry PCI standards and we utilize high redundancy of all components to ensure a high level of availability. Our scalable system architecture allows for rapid capacity adjustment and accommodation of high demand spikes during seat sales or other sales promotion activities. Our systems are accessed via standard PCs connected to the Internet and no leased lines or other costly connections are required.
Our integrated database structure ensures that all staff accessing the system use the same centralized data whether working with schedules, fares, inventory, aircraft, and airports. When combined with any of the optional amelia modules, all data is managed from a single database. Errors caused by data duplication are eliminated as all sales channels access real-time inventory and all PNR functions utilize a single data record.
The amelia architecture allows for rapid implementation throughout your organization. The intuitive User Interface reduces total training time for your staff and the system architecture allows rapid configuration and customization to your organizational model. Web booking portals, dedicated travel agency and corporate interfaces, and GDS sales channels can be quickly configured for deployment to your requirements. Our solution supports a wide variety of payment options, including cash, accounts, multiple credit card gateways, debit cards, payment kiosks, and other interfaces for cash or credit settlement. Our native Departure Control Interface provides a wealth of features for passenger and baggage check-in, additional charge processing, rebooking, and go-show booking. All revenue transactions are continuously maintained with complete audit trail tracking and the capability to communicate to your in-house accounting solutions.
Expired Credit Manager Screen
The Expired Credit Manager screen can be accessed from the menu (Utilities -> Expired Credits -> Expired Credit Manager), and allows you to quickly find reservations with an outstanding balance owed (credit to customer). You may choose to access the reservation, balance the credit, or extend the credit.
Figure 14.1: Expired Credit Manager screen
Searching for Expired Credit
To search (for expired credit) on the Expired Credit Manager screen, select a date and click the Search button. Reservations in the selected timeframe (up to the selected date), with a balance owed, will be listed.
You may select a reservation and open it using the Go to Res button - this allows you to view the transaction history or other details.
Balancing Expired Credit
To balance the credit on a reservation, select it on the Expired Credit Manager screen, and move it to the bottom grid using the [down arrow] button. Select it in the lower grid and click the Balance button. The outstanding credit will be reduced to 0 (zero).
Extending Expired Credit
To extend the credit (to a future date) on a reservation, select it on the Expired Credit Manager screen, and move it to the bottom grid using the [down arrow] button. Select it in the lower grid and click the Extend button. Then, select the new expiry date and click Save to complete the operation.
Bulk Itinerary Generator Screen
The Bulk Itinerary Generator screen allows you to email or print itineraries for reservations on selected flights in bulk, and is accessed from the menu (Operations -> Bulk Itinerary Generator).
Figure 15.1: Bulk Itinerary Generator screen
Sending Bulk Itineraries
To send bulk itineraries, select a date range and click the Find Flights button on the Bulk Itinerary Generator screen. Select the flights for which to send itineraries (using the > button) and the type of itinerary (in the Options section). Click the Email button to complete the operation.
Figure 15.2: Bulk Itinerary Generator screen - Message dialog
Printing Bulk Itineraries
To print bulk itineraries, select a date range and click the Find Flights button on the Bulk Itinerary Generator screen. Select the flights for which to print itineraries (using the > button) and the type of itinerary (in the Options section). Click the Print button to complete the operation.
END OF DOCUMENT