Ancillary Pricing by Passenger Booking Lifecycle
- Thao Nguyen
Analytics
Airlines can now sell an ancillary item at different prices depending on when the customer purchases it. With this feature, we introduce a new concept of Passenger Booking Lifecycles.
Passenger Booking Lifecycles are system defined time stages during the PNR lifecycle that affect pricing. There are three time frames during the lifecycle:
Booking: During the booking process and X minutes after the booking is completed (X is configurable).
Edit: Anything after the Booking window and before the Check-in window.
Check-in: Anytime within Y hours of the flight departure (Y is configurable).
How to configure ancillary price overrides with Passenger Booking Lifecycle
Create a new ancillary item (or open to edit an existing item).
Navigate to the Pricing tab.
Click Create New to add a new price override.
Enter a price into the Pricing field.
Select an applicable Booking Lifecycle stage.
Click Save.
Repeat from step 3 to 6 to add another price override.
This sample item will be sold at $30 during the Booking stage. After the Booking stage ends, the price increases to $60. When the Check-in window starts, the price will be $90 for the same item.
If customers purchase an item at a point in time when there’s an overlap between Booking Lifecycle stages (for example, they make a reservation during the check-in window), the Booking price will take precedence. After the Booking window ends, the Check-in price will be used.