When a passenger uses loyalty points to book a flight, those points can be returned or lost based on a system setting. There are 4 options for this setting:

Option 1: Points used for reservations are lost on changes.

Option 2: Points used for reservations are returned to owner on changes.

Option 3: Points used for reservations are returned to owner on changes except segment cancellations.

When a segment of a passenger is canceled, points used to make the reservation are lost.
When canceling no-show reservations upon closing a flight, points that were used to make these reservations are lost.
Points are returned to the owner on other changes.

Option 4: Points used for reservations are returned to owner on changes except no-show cancellations.

When a passenger does not show up for the flight, they are marked as no-show and points that were used to make the reservation are lost.
Points are returned to the owner on other changes, such as removing the owner from the reservation, or canceling the reservation before the no-show time frame.

NOTE: Please contact your account manager to change the setting.

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