Shop

Shop Items are items or services that can be sold to your passengers via your existing sales channels. These items can be allocated per flight, per airport or per city pair, and sales are tracked.

Sell items to single or multiple passengers on a reservation.
Allocate and sell items by flight.
Allocate and sell items by airport (pre/post flight, based on arrival and/or departure cities).
Allocate and sell items by city pair.
Integrated inventory management.
Configurable alerts to make inventory management easier.

NOTE - There is a Business Rule that allows the client to rename this feature to something different (ie: Add Ons, Ancillary Items etc.)

Shop Categories Screen

The Shop Categories screen allows you to configure categories for the items and services (ex: meals, baggage, other amenities) you plan to sell. Access it from the menu (Utilities > Shop > Shop Categories).

To edit an existing Category, select it and click the Edit button on the Shop Category screen. The screen will switch into Add/Edit mode, where you can make the required changes. Click the Save button to complete the operation.

To add a Category, click the Add button on the Shop Category screen. The screen will switch into Add/Edit mode, where you can enter the required details. Click the Save button to complete the operation.

Control	Description
Multiple Flag (Y/N)	If set to N, items in the category are exclusive - a passenger can only purchase one of the items available in this category. As an example, if extra weight for baggage (10 kg, 20 kg, 30 kg, etc) is available, passengers only need one of these.
Unavailable	The amount of time (in minutes) prior to ETD that items in this category are unavailable. This setting can be changed for individual items (from the default value, which is set here) at the definition level.
Active	When a Category is set to Inactive, all ancillary items within that category are not available for purchase regardless of its definition setting.
External	Flags an item as being provided by an external/3rd party source ie: Car Rental, Hotel Room , Bus Ticket etc.

Shop Definition Screen

The Shop Definition screen allows you to define the individual items and services you will make available for sale. Access it from the menu (Utilities > Shop > Shop Definition).

Control	Description
View Fare Applicability	When checked, the Fares that apply to the selected item are displayed. See the figure below for an example of this.
All Prices in	Use to view the Charge amounts in the selected currency. This affects the display only.

To add an item, click the Add button on the Shop Definition screen. The screen will switch into Add/Edit mode, where you can enter the required details, including the description and price (Charge Amount). Click the Save button to complete the operation.

To edit an item, select it and click the Edit button on the Shop Definition screen. The screen will switch into Add/Edit mode, where you can make the required changes. Click the Save button to complete the operation.

Control	Description
Category	The Category in which the item belongs. Select the appropriate one from the listbox.
Name	The name of the item.
Description	A description of the item.
Charge Amount	The amount of the Charge associated with this item. This can be overridden during allocation of Shop item.
Max Qty/Pax	Use to restrict purchases of this item per passengers. Use 0 (zero) to allow an unlimited quantity per passenger.
Unavailable	The amount of time (in minutes) prior to ETD that the item is unavailable. This defaults to the value set in the Category and can be overridden here.
IATA SSR Code / Note	This Code and Note are used in the DCS Manifest (L-Flight Manifest) for city pair and flight items (not airport items). They are also displayed in PNL/ADL for city pair, flight and airport (departure only) items. The Boarding Pass will include SSR codes for city pair, flight and airport (departure) items.
Buffer Quantity	When Buffer Notification is checked, an e-mail is sent to the address in Buffer Email when inventory of this item reaches the specified quantity.
Mandatory	If an add on is set as mandatory and it is selected during a reservation but by the time they pay for reservation it is no longer available, the reservation will fail with an appropriate error.
Allocate Inventory	When checked, inventory is allocated - there is a limited supply of the item per day. Clear this to indicate an unlimited supply of the item (typically a service).
Airport	Use to set the item’s availability to Airport (pre/post flight items).
Flight	Use to set the item’s availability to Flight (in-flight items).
City Pair	Use to set the item's availability for a City Pair.
Date Specific	Use to specify a date range where the item (ex: a hotel room) is applicable.
Active	Whether the Shop Item is active (or inactive). If an Item is Inactive (Active checkbox is NOT checked), it is NOT available for purchase.

Control	Description
Override	Use to set a different Charge amount for the item for the selected Fare (Applicability in this case stays at Available). It can also set a fare to not be available (Applicability gets set to Not Available) or set the item to be part of a package (Applicability is set to Package) for a fare.
Applicability	The applicability for the selected Fare. Available options are: Available: Item is available for this Fare. (Charge amount can be set differently for a particular fare.) Not Available: Item is NOT available for this Fare. Package: Item is package with this Fare (at no additional cost). Editable when Override is Y.
Charge	The amount of the Charge for this item, by Fare. Editable when Override is Y and Applicability is Available. 0 (zero) when Applicability is Not Available or Package.

Control	Description
Rate	You may set a fixed value (per currency) by setting the Static Rate to Y in the Currency grid.
General	Use to display the Charge amounts, exclusive of any Fare overrides.
Fare Applicability	Use to display the Charge amounts for the selected Fare.

Shop Airport Allocations Screen

The Shop Airport Allocations screen is where you allocate items (and set available quantities) to specific airports. Access it from the menu (Utilities > Shop > Shop Airport Allocations).

To allocate an item to an airport, select a date range select the airport and click the Add button on the Shop Airport Allocations screen. The Airport Shop Allocation screen is displayed, where you can enter the required details. Click the Save button to complete the operation.

Control	Description
Quantity Allocated	The available quantity of the item. Only enabled if Allocate Inventory was selected in the item’s definition.
Active	The status of the item. Clear the Active checkbox to make it Inactive (no longer available or available at a later/future time).
Quantity Sold	A count of the item’s sales, incremented on purchase.
Email	The e-mail address of the item’s vendor. For example, if the item is a hotel room, the hotel is notified when a room is sold.
Departure / Arrival	Use to set if the item is available on arrival or departure of the selected airport.
Buffer Notification	When Buffer Notification is checked, an e-mail is sent to the address in Buffer Email when inventory of this item reaches the specified quantity.

Rolling Allocations

Allocation rolling allows you to apply allocations from a selected date to a specified date range. This saves time because the allocations do not have to be manually repeated.

To roll allocations, select/click on an item from the Shop Airport Allocations screen. Select the Roll button in the bottom right hand corner of same screen. The Roll Shop Airport Allocations screen is displayed, where you can select the items, date range, and frequency / operational days (days of the week). Click the Roll button to complete the operation.

NOTE - when rolling an allocation, ensure you are rolling a "clean" allocation (ie: the Quantity allocated and the Availability equal). If you roll an item that has already had a purchase made on it (the availability is less than the Quantity allocated), that reduced availability is what will roll to the subsequent flights.

Shop Flight Allocations Screen

The Shop Flight Allocations screen is where you allocate items (and set available quantities) to specific flights. Access it from the menu (Utilities > Shop > Shop Flight Allocations). If the flight number has multiple segments (ie: Flt#100 travels A-B-C) and you purchase the item for travel from A-C, the appropriate value will be decremented from the allocated inventory/availability on both segments A-B and B-C).

To add or edit flight allocations, follow the same process as for airport allocations but from the Shop Flight Allocations screen. Flight allocations can also be rolled.

Shop City Pair Allocations Screen

The Shop City Pair Allocations screen is where you allocate items (and set available quantities) to a specific City Pair. Access it from the menu (Utilities > Shop > Shop City Pair Allocations).

To add or edit City Pair allocations, follow the same process as for airport allocations but from the Shop City Pair Allocations screen. City Pair allocations can also be rolled.

Purchasing Shop Items

To add item/service purchases to a passenger, simply click the P - Shop button on the Passenger Reservation screen.

The Shop Purchases screen is then displayed, where you can select the applicable passenger, segment and Airport, Flight or City Pair Item tab. Select the Shop item you want to purchase and click Add. The item will then populate in the bottom "Purchases for" window. Click the Save button to complete the operation.

NOTE - If selling a Flight Item and the itinerary spans multiple flight numbers, you will need to sell/purchase the item for all unique flight numbers. This may require you to edit the charges (if you only want to charge once for the item)

Related articles

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Adding/Changing Airline Code
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Direct Flight Search (SOAR web Integration)
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Direct Flight Search (SOAR agent web Integration)
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RESTv1

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