34 - Passenger Protect
- Nicolas Maillet (Unlicensed)
(feature) Passenger Protect
Passenger Protect (http://www.passengerprotect.gc.ca/) is the Canadian Government’s equivalent of a ‘No-Fly’ list. When a passenger is checked in, amelia checks the government-issued SPL (Specified Persons List). If a potential match is found, amelia flags the passenger, and manual authorization must be provided to proceed with the check-in.
The SPL is issued directly to InteliSys by the Canadian Government. Once we receive a new SPL, we update the system within the government-mandated timeframe.
Passenger Protect Check
Figure 1: Passenger Protect Check screen
When checking in passengers, the Passenger Protect Check screen is displayed for each one. Ensure the passenger info is correct and click the Check button. If there is no match on the SPL, the check-in process continues.
Table 22: Passenger Protect Check Screen Descriptions
| Control | Description |
|---|---|
| Title | Passenger’s Title |
| First Name | Passenger’s First Name |
| Middle Name | Passenger’s Middle Name |
| Last Name | Passenger’s Last Name |
| Date of Birth | Passenger’s Date of Birth |
| Update Passenger Details | If checked, use the information (with any edits) on the Passenger Protect Check screen to update the passenger’s profile. |
| Check | Use to check the passenger against the SPL. If the passenger is rejected (there is a match), an error message indicates that. Otherwise, the check-in proceeds. |
| Cancel | Use to cancel the check-in. |
Figure 2: Passenger Protect Check screen - Check Failed
If the passenger is flagged as a possible SPL match, the message shown above is displayed. Click the OK button to continue to the Passenger Handling screen.
Figure 3: Passenger Handling screen
The Passenger Handling screen is used to handle possible SPL matches. A supervisor (or any employee with the proper Permissions) can override this (allow the check-in) by entering their amelia credentials.
Table 23: Passenger Handling Screen Descriptions
| Control | Description |
|---|---|
| Notes | The reason for the chosen action - Required for Override. |
| User Name | amelia User Name of a Supervisor - Required for Override. |
| Password | amelia Password of a Supervisor - Required for Override. |
| Override | Use to override the Passenger Protect flag and continue to board the passenger. |
| Denied | Use to deny the check-in. This will be noted in the Reservation Audit. |
| Continue | Use to cancel the check-in and return to the Check In screen. |
END OF DOCUMENT