CHNT messages are one of many GDS Message types. This article will teach you what the purpose of a CHNT message is and how to Manually Process a CHNT message from the GDS Interface

What are CHNT Messages?

CHNT stands for "change name to". These CHNT messages are utilized by an agency when they need to change a passenger name. They can change only one or all of the names on the reservation. The below example is an example of a change name message.

Reasons why we would get a CHNT?

Because the agent needs to change the name due to:
- Mistake
- Personal Preference
- To match documents
- to change Prefix

Why would a CHNT message fail?

Sometimes you will get an error message which says that "Processing Failed: (8)Unable to process this Change Name message, Verify Change Name processing is on in Unity Configurations, or See DotNetLogs for more info". This message can occur for a variety of reasons, but it does not mean that there is an issue with ameliaRES. Some of those reasons are listed below:

The Original passenger name cannot be found on the reservation you want to change the name on
The original reservation has been cancelled or auto cancelled (due to hold expiration)

If you see this message, you need to find the reservation and verify that all of this information is correct.

How to Process a CHNT message

The below instructions assume you have the GDS Message interface open to the message you want to process.

1.) Copy the Locator from the address line. In our example above it is KNHRLZ.

2.) Navigate to Operations > Reservations

3.) In the bottom right hand corner of the screen, click Adv Search

4) Once advanced search is open, enter the following parameters:

Check: Ignore booking date
Select "Locator Number"
Paste the locator number into the search bar

5.) Once you have entered these parameters, click search.

6.) In your reservation screen you should see the reservation. Double click it to open it.

7.) Look at the name of the passenger, verify that it matches the exisisting passengers name by comparing it to what is in the message.

8.) When you have concluded that this is the correct passenger to change, click on the passenger in the reservations screen

9.) Once you have done that click "Change Pax"

10.) Highlight the passenger in the passenger information window. Click "Edit" at the bottom of the window.

11.) Once you do this, all of the passenger information fields become editable. Change the passengers name according to how it appears on the "Updated Passenger" Name line in the original CHNT message.

12.) Click Save.

13.) If applicable, Navigate to the charges window and add the charge for the name change. If your organization does not charge name change fees, this does not apply to you.

14.) Navigate back to the GDS Message interface. Double click the message to open it in a new window.

15.) Change the Status to PRCD - Processed.

16.) Back on the Main section of the GDS Message interface, switch your display to "By locator".

17.) Once you have done this enter in the GDS record locator into the box. Then Change the type to All and the Status to All.

18.) Your CHNT message should come up in the list of messages. Just scroll through them, it shouldn't be difficult to find it. Highlight the CHNT message and click "Reply".

19.) Erase the Old Passenger name and the CHNT. Leaving only the New passenger name

20.) To the bottom of the message, append: SSR OTHS XX Name change complete. (Make sure you replace the XX with the appropriate GDS code. 1S = Sabre, 1P = Travelport, 1A = Apollo. )

DONE!

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