The below article outlines the steps required to manage a Charter flight(designated as Type Charter) in ameliaRES. This would be used if the customer needed to issue boarding cards for the charter flight but not have the flight visible on the IBE for public bookings and not available in the regular travel options display for call centre agents.

Step-by-step guide

Pre-Requisite

Have a seat allocation template created for the AC model being used that has the booking code for charter pricing allocated. Please ensure that whichever agency you choose to allocate the charter booking code(s) to, the users who will actually be making charter bookings are members of that agency. If not, the fare will show as not available.

Charter Flight Creation

Log in to ameliaRES
Open Operations --> Flight Management --> Flight Scheduling(adhoc Charter could be created from Routes if it is a regular charter)
Edit the From and TO date filter to select the date(s) of the Charter
Click Save Filter
Click Add
Enter Flight Details in the flight scheduling window, the same as creating a regular scheduled flight but set the Type to Charter
Click Save
The allocation Template window will pop up at this time. Select the seat allocation template created for the Charter flight configuration from the dropdown. Please ensure that whichever agency you choose to allocate the charter booking code(s) to, the users who will actually be making charter bookings are members of that agency. If not, the fare will show as not available.
Click Apply

Adding Reservations to the Charter Flight

Open Operations --> Check in

Select the flight date of the Charter
Select the departure City
Select the Charter Flight
Click Add Passenger
Enter the number of passengers to add
Select the fare
Confirm booking
Add passenger details
Collect payment
Perform Check in Procedure when ready

Related articles

Page:

TTL Fare Holds Setup Overview
Page:

How to make a reservation
Page:

Setting up a Charter Flight to Accept Bookings
Page:

Re-Activate a cancelled reservation
Page:

If reservations are duplicated on the reservations screen

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