...
- To access the GDS message interface, select Operations → GDS → GDS Messages.
- In the example below you can see the interface. There are many different ways that you can view and search for messages. What you see there is the default search parameters. By setting it to "All" "Received" messages for "Today" you will see any unhandled messages that are currently in the queue. You can change the display to view the last 2-6 days, the last week, the last month, the last year, by a certain date and by record locator. Also highlighted are the inbox and outbox buttons. This allows you to view messages that have been sent from your interface (if you choose outbox) and messages received by the interface (if you choose inbox.)
- To view a message, highlight it in the message list. As you can see, our highlighted message is displayed in the 2nd window of the interface. To handle this message, double click on the highlighted row and a window will open.
- This is the message window, here you can review the message and any notes added to figure out the best action to take on the message. Here there was an error in processing this message. This means we have to process it manually. To do this, click the Book button. *NOTE - this can sometimes log in the res audit as Admin. So if there are situations where it looks like Admin actioned a res, match it to the messages as it could have been an airline user
- In the manual booking screen, you can see an overview of the segment actions to be taken. The passenger name, how many adults and children are on the reservation. Once you have reviewed the information and deem it to be correct, you can then click the Book button. *NOTE - this can sometimes log in the res audit as Admin. So if there are situations where it looks like Admin actioned a res, match it to the messages as it could have been an airline user
- Once you have clicked the book button, the message will change status to PRCD - Processed and it will disappear from the window. To view this message you just handled, you can change the Status to PRCD - Processed and it should be the first message in the list. You have now successfully handled a GDS message. *NOTE - this can sometimes log in the res audit as Admin. So if there are situations where it looks like Admin actioned a res, match it to the messages as it could have been an airline user
How to find GDS messages associated with a specific Record Locator
...