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Confirm Printers are Mapped
There are two primary areas you can look to confirm the printers are mapped:
The little window that opened when you logged into the CUTE application shows the status of connected peripherals. If you open that window again (you may need to use ALT+TAB to open the window if it is now hidden) you should see that the ATB and BTP printers are showing "Online" (don't worry if the other devices still show "Unknown").
Also, ameliaRES will show your devices in the lower status bar. You should see "BTP1: ONLINE ATB1: ONLINE". Double clicking on this area of the status bar also opens up an additional window in ameliaRES:
This window shows a bit more detail on the connected devices. It also has a "Reset Terminal" button that can be used to force the printers to reconnect. This can be useful in some troubleshooting situations.
If your printers are not showing online or you do not see the "Devices" section in the lower status bar in amelia then the ATB and BTP printer at the CUTE workstation will not work. Please look at the CUTE Troubleshooting Guide for further help.
Exit the Application
Once you are done with ameliaRES, be sure to exit the application and logout of the CUTE workstation such that you are returned to the CUTE application selection screen
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