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NOTE: Passenger Preferred Communication Method is supported on Application, API and Web.  To support SMS Communication, contact your account manager to activate this module.  This requires a contract to use SMS messaging services from a 3rd party provider (Sinch) which is purchased through Intelisys.

III - Manual Notification:

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To send an itinerary for a reservation, open a reservation and click 4 - Itinerary to launch the Itinerary screen. Select a passenger (or all passengers) to send email and click Execute.

Figure: Itinerary screen

You can enter a message to include in the email sent to passengers.

Figure: Email Itinerary screen

Sending bulk itinerary

The Bulk Itinerary Generator screen allows you to email or print itineraries for reservations on selected flights in bulk, and is accessed from the menu (Operations -> Bulk Itinerary Generator).

Figure: Bulk Itinerary Generator screen

Sending Bulk Itineraries

To send bulk itineraries, select a date range and click the Find Flights button on the Bulk Itinerary Generator screen. Select the flights for which to send itineraries (using the > button) and the type of itinerary (in the Options section). Click the Email button to complete the operation.

NOTE: If the feature is enabled, you will be prompted to enter explanatory notes in the dialog shown below. These notes will be included in the e-mails sent, and can be used to notify passengers of the reason they are receiving a new/revised Itinerary.

Figure: Bulk Itinerary Generator screen - Message dialog

Sending Notification from Bulk Move screen

This feature allows you to send a notification to passengers when they are moved to a new flight using the Bulk Move feature.

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Figure: Bulk Move screen

Sending Notifications when moving passengers

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• Select an option to send the notification to the Res Owner only or All Passengers.
• Click Notify button to send notifications to the selected passengers via their preferred communication channel.

Figure: Notification screen

The notification message is pre-populated according to the reservation information and can be edited when needed. Click OK to confirm sending notifications.

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Figure: Notification Message screen

Sending Bulk Notification from Alerts screen

This feature allows you to manually trigger notifications to passengers affected by flight changes in the communication channel of their preference. 

Figure: Alert Details screen

Sending Bulk Notifications

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• Select an option to send the notification to the Res Owner only or All Passengers.
• Click Notify button to send notifications to the selected passengers via their preferred communication channel.

Figure: Notification screen

The notification message is pre-populated according to the Alert Reason and can be edited when needed. Click OK to confirm sending notifications.

Figure: Notification Message screen

IV - Automatic Notification:

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