amelia Passenger Notifications

I - Passenger Preferred Language:

Passengers can select their Preferred Language which will be used for all communication between them and the airline.

Preferred Language can be set on different levels (the one above will be used as the default for the one below it, overwrite is allowed on each level):

---------- Loyalty Profile

--------------------- Reservation Passenger

-------------------------------- Reservation Contact Information

NOTE: Passenger Preferred Language is supported on Application, API and Web.

II - Passenger Preferred Communication Method:

Passengers can select their Preferred Communication Method which will be used for all communication between them and the airline.

Preferred Communication Method can be set on different levels (the one above will be used as the default for the one below it, overwrite is allowed on each level):

---------- Loyalty Profile

--------------------- Reservation Passenger

-------------------------------- Reservation Contact Information

NOTE: Passenger Preferred Communication Method is supported on Application, API and Web. To support SMS Communication, contact your account manager to activate this module. This requires a contract to use SMS messaging services from a 3rd party provider (Sinch) which is purchased through Intelisys.

III - Manual Notification:

Sending a single itinerary

This feature allows you to manual email or print itineraries for a reservation when needed.

To send an itinerary for a reservation, open a reservation and click 4 - Itinerary to launch the Itinerary screen. Select a passenger (or all passengers) to send email and click Execute.

Figure: Itinerary screen

You can enter a message to include in the email sent to passengers.

Figure: Email Itinerary screen

Sending bulk itinerary

The Bulk Itinerary Generator screen allows you to email or print itineraries for reservations on selected flights in bulk, and is accessed from the menu (Operations -> Bulk Itinerary Generator).

Figure: Bulk Itinerary Generator screen

Sending Bulk Itineraries

To send bulk itineraries, select a date range and click the Find Flights button on the Bulk Itinerary Generator screen. Select the flights for which to send itineraries (using the > button) and the type of itinerary (in the Options section). Click the Email button to complete the operation.

NOTE: If the feature is enabled, you will be prompted to enter explanatory notes in the dialog shown below. These notes will be included in the e-mails sent, and can be used to notify passengers of the reason they are receiving a new/revised Itinerary.

Figure: Bulk Itinerary Generator screen - Message dialog

Sending Notification from Bulk Move screen

This feature allows you to send a notification to passengers when they are moved to a new flight using the Bulk Move feature.

Figure: Bulk Move screen

Sending Notifications when moving passengers

To send notifications when passenger(s) are moved, select the checkbox Email Selected Passengers.

Select one or more reservations to move to a new flights. After passengers are moved, the Notifications screen will be launched.

Moved passengers are shown in the main grid.

Select an option to send the notification to the Res Owner only or All Passengers.
Click Notify button to send notifications to the selected passengers via their preferred communication channel.

Figure: Notification screen

The notification message is pre-populated according to the reservation information and can be edited when needed. Click OK to confirm sending notifications.

Figure: Notification Message screen

Sending Bulk Notification from Alerts screen

This feature allows you to manually trigger notifications to passengers affected by flight changes in the communication channel of their preference.

Figure: Alert Details screen

Sending Bulk Notifications

To send notifications from Alert, open an Alert Details screen, select one or more passengers and click Notify to open the Notification screen.

Selected passengers are shown in the main grid.

Select an option to send the notification to the Res Owner only or All Passengers.
Click Notify button to send notifications to the selected passengers via their preferred communication channel.

Figure: Notification screen

The notification message is pre-populated according to the Alert Reason and can be edited when needed. Click OK to confirm sending notifications.

Figure: Notification Message screen

IV - Automatic Notification:

Travel reminder

This feature is to remind passengers of upcoming travel. The system can be configured to send email reminders to passengers departing in X days. Passengers booked within the last X days won't receive this minder. When requesting this feature, please specify if you want to send the customer a copy of their itinerary. Contact support@intelisysaviation.com to activate this feature

Example Message:

<SubjectFormat>Travel Reminder - Reservation Number #{0}</SubjectFormat>
<BodyFormat>Ready, Set, Pack

It’s almost time to pack: As your flight on InteliSys takes off in just seven days time, we want to make sure you have considered all the options for your trip.

Let’s start with your baggage. Are you aware that if you pay online for your checked and/or carry-on bags (i.e. before you head for the airport) you will save yourself some money?

To see this and other options, please visit intelisysaviation.com, click on ‘My Trip’ and enter your reservation number. Once there, you can review, revise and customize your trip, pay for your checked and/or carry-on bags, purchase the seat(s) you want, or even jump the queue with Priority Boarding.

We look forward to seeing you on board.

Your email address was provided to Intelisys at the time of booking – this serves to provide information about that flight. Please do not reply to this email as it will not be received. If you have questions regarding your reservation, please visit intelisysaviation.com.

</BodyFormat>

Online Check-in reminder

This feature is to notify passengers when Online Check-in is available for their reservation. Passengers booked within the Online Check-in window will receive a reminder right after the booking is made. When requesting this feature, please specify if you want to send the customer a copy of their itinerary. Contact support@intelisysaviation.com to activate this feature

Example Message:

<SubjectFormat>Ready, Set, Pack!</SubjectFormat>
<BodyFormat><![CDATA[Check-in now for Intelisys flight {0} by visiting https://checkin.intelisysaviation.com

Please note - Web check-in will close on {1:MMMM d} at {1:HH:mm}.

• We recommend you arrive at the airport at least two hours prior to your scheduled departure time.
• Intelisys’s check-in counter will close 60 minutes before your scheduled departure time.
• Save up to 60% by purchasing carry-on and checked baggage online before you head to the airport.
• Visit https://www.intelisysavition.com to check in and download or print your boarding pass.
• Please note that on domestic flights there is a $10 fee if we print a boarding pass at the airport: Visa or MasterCard only.
• For domestic flights please be sure to bring a valid government-issued ID.
• Mobile boarding passes are NOT available on USA - (the printing fee will be waived at the check-in counter)
• For all travel outside of Canada, a valid passport is required.

If travelling from the USA, please note that your passport or other documentation must be verified at the counter PRIOR to receiving a boarding pass. You may check in, purchase seats and baggage through the mobile check in function but a boarding pass will only be provided at the counter.

To check the status of your flight go to intelisysaviation.com - Travel Info and scroll down to Flight Status.

You received this message because you booked a flight with Intelisys Airlines in order to provide information about your flight - if you have questions, please visit www.intelisysaviation.com

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