Duplicate legs automatically added to a Passenger

Owned by Curtis McGrath (Unlicensed)
Last updated: May 24, 2022 by Claude A. BarrieauVersion comment
1 min read

Problem

When a user books a flight segment and once the segment is confirmed, the travel itinerary shows duplicated on the PNR.

Solution

This is usually caused by an error in the fare setup of the city pair. The problem is centered around having 2 entries for the same Fare Class on sale at the same time, but with different trip departure criteria, one set as N/A and the other being departure-based. When this occurs, the question you need to ask yourself is which of these fares is the correct one to be active. Normally, it is the N/A departure one that you will want active, unless your pricing differs for the city pair depending on where you start your journey.

Duplicate Fare Problem Resolution
To correct this problem, open Fares Setup from the Utilities menu, and:
  1. Select the problem city pair.
  2. Select the fare with the Trip Departure you want to remove or stop selling.
  3. Click Edit or double-click the Fare Class.
  4. Set the On Sale TO date to the current day's date (or today) and save.
  5. Edit the fare again and set the On Sale TO date to one day in the past (or yesterday), so it is no longer active (will have Lapsed status) and save.
  6. Next, check the return or reciprocal city pair to ensure that the corresponding fare (if the Copy option was used) has had the sale date updated to the past (or yesterday's) date.
  7. If everything matches, you have now resolved your issue.