Multi-Factor Access to ameliaRES via Citrix (Public)
This guide will help you quickly get set up to access ameliaRES using MFA and Citrix.
What is Multi-factor authentication (MFA)?
Put simply it means using another trusted device to verify that it’s actually you trying to login. You are likely already using MFA with other services and if that’s the case this will be quick and painless.
Do you already use MFA and have an App installed on your device?
The most common are Google Authenticator, Microsoft Authenticator, Duo Mobile and Authy
No MFA app yet? no problem, let’s get started!
Before we start you will need to have a separate device with you, and you need to have credentials / permission to install the app on this device. We recommend the one you use the most so you’ll have it on hand when needed and don’t worry you can add more later if you need.
Visit the App store for your device and search for “Authenticator App” you can also try to these links:
You’ve got an MFA app, Let’s Go!
To get set up you need to access Citrix, do you have your credentials handy? If not or if you need you password reset, please create an OPS ticket before proceeding.
To start we are going to set up production access first:
Launch Citrix
Your new access link will be https://launch-ca.ameliares.ca, save it to your bookmarks
Are you in Asia? You’ll be using this link instead: https://launch-sg.ameliares.ca
Login with your credentials
Click Add Device
Scan the code with your MFA App
Now you’ll need to Log out
By doing this we will test if your successfully added your device.
Try logging in:
Enter your username & password
If your device was added, the password field will change to Passcode you’ll need to open your MFA app and insert the number you see into the passcode field.
You are now logged in to Citrix and can access ameliaRES & the rest of your tools.
Need to access the Maint environment?
Launch it here, the same MFA works!
The new link is: https://launch-maint.ameliares.ca, please bookmark it!