| Table of Contents |
|---|
...
Administration
- Local and Zulu Time
- Airport Management
- Aircraft Model Definition
- Aircraft Tail Definition
- Seat Template Definition
- Multi-Currency by Conversion
- Multi-Currency by fixed amount, per Currency
- Default Airport Currency
- Allows Currency to default by Departure Airport
- Tax Administration
- Define taxable and non-taxable settings
- Taxes applicable to Departure Airport
- Date-driven Taxation
- Delay Code Definition
- Flight Note Category definitions
- User-Level Permissions
- Module Modular security per User
- Group-Level Permissions
- Preset System Groups
- Airline can define Groups
- Modular security level per group
- Password Policies
- Agency Definition
- Agency Accounts
- Agency Commissions
- Agency Markup
- Agency Allowable Payment Methods
- Agency Users
- Sub Agencies
- On Hold time customized by Agency
- Group booking rules per agency
- Company/Corporate Client Definition
- Company Accounts
- Prepaid Accounts
- Post Paid/Credit Accounts
- Account Check Fund Verification - System The system verifies the account has enough credit to complete the booking.
- Negotiated Fares
- Private/Hidden Fares - These fare amount will be hidden from all users except those who have permission.
- Tax configuration
- Company-Authorized Agencies
- Account transactions
- Access Notes Definition - optional template of reasons a user must choose from when leaving a reservation.
- Passenger standard weight configurations
- Duplicate booking check
- Baggage Charges
- Charges by Weight
- Charges by Piece
- by Aircraft Model
- by Departure Airport
- by Arrival Airport
- by Level of Service
- Validity dates
- ChargesLevels
- Define unlimited Charge Types
- Define unlimited Charges
- Charges applied manually
- Charges applied per reservation
- Charges applied per reservation, per passenger
- Charges applied per segment
- Charges applied per segment, per passenger
- Charges applied to certain Passenger Types - Adults, Children, Infants
- Charges applied per Distribution/Sales Channel - Call Center, IBE, Travel Agent portal, GDS
- Defined per City Pair
- Discounts
- Applied manually
- Applied automatically based on Payment Method
- Agent portal, GDS
- Charge tax rate
- Defined as refundable or non-refundable
- Defined per City Pair
- Discounts
- Applied manually
- Applied automatically based on Payment Method
- Expired Credits - Displays all reservation credits older than X days, so that the airlines can expire the aged credits.
- Inventory Nesting
- Theft
- Hybrid
- Serial
- Parallel nesting
- Mixed structure
- Levels/Class of Service
- One-to-Many - Economy, Business, etc.
- Booking Codes (RBD)
- Up to 26 if published to GDS, unlimited in amelia
- Nest RankingTheft, Serial, and Parallel nesting
- Parent/Child relationships defined
- Level/Class of Service association
- Template rules defined to default to fare classes
- Fare Class
- Commission Definition
- No Override - System defaults and and Agency commission settings will apply.
- No Commission - Non-Commission fare
- Commission Override % - Percentage (%) commission to apply, regardless of system defaults of Agency commission structure.
- Restrictions
- No Restrictions - No restrictions on Fare
- Upgrade Required - Fare only available during booking, and NOT during subsequent edits.
- Modification Fees - Carries Mod Fees
- Waitlists - Define if wait-listing is allowed.
- Non-Revenue - Fare can be categorized as Non-Revenue (for Reporting purposes).
- Auto-Apply Charges - If enabled, Charges that apply automatically per reservation apply to this Fare Class.
- Flag as a seat sale
- Advance Booking Days - Number of days before departure Fare Class must be booked.
- Min. Stay Over Days - On return fares, minimum # of days passenger must stay over (before return flight).
- Max. Stay Over Days - On return fares, maximum # of days passenger can stay over (before return flight).
- Fare Types
- Adult - available to Adults and Children
- Child - available to Children ONLY
- One Way - available for one-way or return bookings Return - available for return bookings ONLYOne Way and Return
- Commission Definition
- Passenger Type Codes
- Combinability rule
- Hold time rules
- Late Booking Override - Time restrictions can be overridden (with proper Permission)
- Secondary Selection Display - For Call Center, Fare Class only displays when secondary fare is selected.
- Fare Visibility - Distribution Channels where Fare Class is visible (Call Center, Internet, GDS)
- Fare Types
- Confirmed
- Standby
- Loyalty
- Stay Over Days - Days of the Week that must be included in the stay over (for Return fares).
- Loyalty Multiplier - Multiplier applied to Loyalty Points accrual (can be positive - ie. 150%, or negative - ie. 75%).
- Seat Selection Charges Charge Rules - Allows Seat Selection Charges (if enabled) to be set:
- All Charges - Booking Code and Seat Type charges are COMBINED.
- Booking Code Charges - Seat Type charges NOT included.
- Seat Type Charges - Booking Code charges NOT included.
- No Charges - No Seat Selection Charges for this Fare Class.
- Fare rules free flow text to display to call center agent
- Fare Family association
- Fares defined by City Pair - Can be defined in each currency OR defined in base currency (and converted to others).
- Define allowable connection airports per city pair
- Define taxes by city pair
- Define loyalty points earned by city pair
- Define group booking rules by city pair
- Set valid connection times per city pair
- Sale date/time - Fare valid by booking dates
- Travel date/time - Fare valid by travel dates
- Promo Codes - Promo Codes can apply to specific Fares
- Fare Availability by Payment Method
- Company-specific Fares
- Private Fares - Negotiated Fare amount/value hidden from users without associated PermissionAuditingPermission
- Auditing
- Trip Departure - allows you to limit the fare availability to the selected departure airport only
- Tax Configuration - the tax to be applied to this city pair fare
- Fee Types - Cancellation, Modification, No Show, Name Change
- Defined per Booking Code
- Defined by time before flight departure time
- Defined by Route Type - ie. Domestic, International
- Value or Percentage-based
- Defined per Agency, or system defaults
- Set time after booking, before flight time and by fare class when the cancellation fee will apply (allows for no cancellation fee within X hours of booking)
- Configure the number of free cancellations each agency is allowed in a time period.
- Restrict the number of Infants per flight
- Ability to automatically add a charge to adult pax with Infant
- Abiity to print Infant Boarding Pass
- APIS data collected
- APIS transfer to various authorities
- Sending of PNRGOV to various government authorities
- Defined by Agency, or system defaults
- Defined by Distribution Channel (Call Center, Internet, GDS)
- Charge Markups - Allows a handling fee to applied to Agency bookings.
- Discount-based
- Fare-based
- Tracking and Limited Use - Promo Codes can be allocated, their usage tracked, and limits (how many times a code can be used) enforced.
- Promo Code batches - Codes can be batched / automatically generated; auto-generated codes are composed of a prefix (same prefix for all codes in the batch) and a random suffix. For redemption, both the prefix and suffix are required.
- Defined by one-to-many City Pairs
- Defined by one-to-many Fare Classes
- Bookind Date validity
- Flight Date validity
- Ability to define Allocation Templates by aircraft model, to easily apply to flights.
- Bundle Fares into unique categories for ease of booking.
- Users can earn and redeem loyalty points.
- Point Multiplier by Fare Class
- Point Value by City Pair
- Allocate Loyalty seats (for redemption)
- Ability for passengers to create an IBE login
- Pax can manage their bookings
- Pre-filled info for quicker bookings
- Loyalty info is stored.
- Vouchers and Gift Certificates are stored.
- Define chargeable and non-chargeable Seats
- Seat Type Charges - Specify charges for a type of seat (window, aisle, emergency exit, bulkhead, etc).
- Available when booking in Call Center
- Available at Check-in
- Available at Boarding
- Available on IBE bookings
- Available on IBE edits
- Available on Kiosk Check-in
- Available at Online Check-in
- Ability to override Seat Charge (with Permission)
- Block Seat
- Ad hoc Block Seat
- Aircraft swap - Pax retains seat
- Exception Handling (for seats that could not be retained)
- Items available at Flight / City Pair level - ex: meals, pre-paid baggage, headphones, etc.
- Items available at Airport level - ex: limousine, lounge access, wheelchair, hotel room, etc.
- Free-sell or Inventory Control (per item) options
- Available to one-to-many Pax on a reservation
- Notification to supplier when items sold
- Notification of low inventory
- Items can be chargeable or non-chargeable
- Not available X hours before flight setting (per item)
- Defined by Fare Class
- SSR code sent on Manifest and PNL
- Ability to allocate items to specific flights
- Special Change Fee - Purchase to waive certain Change Fees
- 3rd-party Integration - based on third party's technical documentation
- Agencies can self-register online - Allows easy account creation. Once signed up, Agency can deposit funds and start booking.
- Custom Agency levels - Airline can provide different Fares to Agencies that provide higher pre-payment.
- Configure minimum Deposit amount (to open account)
- Define available Payment Methods
- Issue Vouchers for payment - Used for promotions, compensation, etc.
- Define one-to-many Fare Class
- Define one-to-many City Pairs
- Define one-to-many Companies
- Bulk Generation (of Vouchers)
- Date-driven
- Ability for pax with a profile to opt-in to email group.
- Allows passengers to define interests so airline can customize email to preferences.
- amelia integrates with several accounting packages, and can be adapted to integrate with others.
- Allocate seats per Level of Service
- Allocate seats at Flight level
- Allocate Oversell amounts
- Ability to curtail seats
- Ability to hard-block seats to Agencies
- Auto-release Agency-specific seats X hours before flight
- Allocate seats at Boocing Code level
- Ability to manually close Booking Codes
- Ability to automate closing of Booking Codes
- Ability to roll allocations (to future flights/dates)
- Allocate by Date
- Allocate by Day of Week
- Allocation Templates to reduce management time/effort
- Roll Allocations - apply to specific date/time
- Audit
- Weight Zones
- Ability to stop sales X hours before flight
- Integrates with Aviator RM
- Ticket-less system - Record Locator provided (option for Interline e-Ticket).
- Apply Cost Centers to reservations for tracking.
- PNL/ADL
- From file, via API
- Passenger Protection - Referred to as Bulk Move in amelia.
- Seating Protection - Seats retained if possible.
- Add-On Protection - Ancillary purchases retained, regardless of allocation/availability.
- Flight Cancellation Alert Queue
- Passenger Notification Queue
- Ad hoc Flight Creation
- Automated confirmation when seat becomes available
- Manual Waitlist by Priority
- Waitlist Queue
...
- Quick Key enabled
- Hotkeys defined to limit need for a mouse (if user desires).
- Reservation Search:
- Reservation Number
- Last Name
- First Name
- Flight Date
- Departure Airport
- Advanced Search:
- Booking Date
- Booking Origin (Distribution Channel) - Call Center, Internet, GDS
- On Hold
- Ticket Number
- Locator Number
- Credit Card Number
- Phone #
- Passport #
- Print List
- Ability to print search results
- Check Fares
- Quickly locate fares/pricing for a specified City Pair.
- Multi-Reservation Support
- Agent can view mutliple reservation at a time. - Hotkeys allow switching between them quickly.
- By Fare Bookings
- Create reservation by finding lowest available fare.
- By Schedule Bookings
- Create reservation from complete Fare Availability display.
- Standby Bookings
- Create standby reservation - for revenue standby pax, or space-available employee travel.
- Group Bookings
- Booking Features
- One Way
- Return
- Open Return - when return date is unknown
- Multi-Flight - Our intelligent Travel Options algorithm will find all possible routings between two cities/airports. Airline can define allowable connections.
- By Level of Service
- Adults, Children
- Return Fares +/- X days - Ability to show best Fares in a date range (for flexible travellers).
- Promo Code
- Waitlist - Pax can be book on waitlist if flight is sold out. This adds to a waitlist queue that is worked if space becomes available.
- Select Flight - Available Data:
- Flight Number
- Aircraft Type
- Depature Date/Time
- Required Connections
- Available Seats
- Available Infant Seats
- Distance
- Flight Time per Leg
- Select Fare
- All associated Fare Rules displayed.
- Adult or Child fare
- Loyalty Fares
- Secondary Fares
- Promo Code Fares
- Quote Details - Shows a breakdown of Charges.
- Itinerary
- Itinerary per Passenger or per Reservation
- Detailed itinerary
- Summary itinerary
- No Figures itinerary
- View Itinerary
- Print Itinerary
- Email Itinerary
- Option to display Terms & Conditions (on itinerary)
- Multi-Language option
- Upcoming Travel Reminder - Itinerary sent to res owner X days before departure.
- Seat Selection
- Select chargeable Seat
- Select non-chargeable Seat
- Override Seat Selection charge/fee
- Ancillary Products and Services
- Add chargeable Airport item
- Add chargeable Flight / City Pair item
- Add non-chargeable Airport item
- Add non-chargeable Flight / City Pair item
- Override charge/fee
- Payment Methods:
- Credit Card
- Debit Card
- On Account
- Prepaid Account
- 3rd Party Collection
- Voucher
- Cash/Cheque/Money Order
- e-Ticket
- Loyalty Points
- Pay Later
- Transfer credits
- Payments
- Accept full payment
- Accept partial payment
- Payment per passenger
- Multiple Payment Methods (on single res) supported
- Payment by Passenger
- Payment by Company
- Payment by Agency
- Payment by Third Party
- Payment Date/Time editable (with Permission)
- Refund payment (Permission-based)
- Print payments
- Edit Payer
- Add and Edit Purchase Order (PO #)
- Transfer Credit (to another booking)
- Create Voucher (for credit on file)
- Payment Processing Fees
- Charges
- View ALL charges on res
- View history of charges on res
- Add new charges to res
- Edit res charges
- Remove res charges
- Ticket Number
- Manually assign ticket number, if desired.
- Reservation Number
- Numeric
- Alpha-Numeric
- Cancel Reservation
- Completely cancel a reservation.
- Hold
- Put reservation On Hold - option for system to do this automatically.
- On Hold expiry - If payment not received by Hold End Date, reservation is automatically cancelled.
- Hold before Flight Time - Reservation cannot be put On Hold X hours before departure.
- Automated email itinerary reminder - X hours before Hold expires, reminder is sent to Agency or passenger/traveller.
- Edit Route
- Modify routing without adding mod/cnx fees. (Used for IROPS situations.)
- Agency
- Add or Edit Agency on file (reservation).
- GDS Locator
- If booking originates from GDS, Locator Number is automatically captured.
- GDS Message
- View the raw GDS message for the booking.
- Res Audit
- All functions related to a reservation are audited and viewable - Old/New value, Date/Time and User are stored.
- View History
- Displays a high-level reservation history, based on user input (Access Notes).
- Alternate Loyalty ID
- 3rd-Pafty Loyalty Number (ex: Aeroplan)
- Passengers
- Retrieve from previous bookings
- Add new Passengers
- Edit pax details
- Add pax to existing reservation
- Cancel pax
- Split pax (to new reservation)
- Associate infant
- Capture APIS info
- Define mandatory and optional pax details/fields
- Copy pax details from one pax to next (reduces data entry for family bookings, where much of the data is the same).
- Option to include actual weight (rather than standard weights)
- VIP passenger support
- Reservation Segments
- Add new Segment
- Edit existing Segment - City Pair
- Edit existing Segment - Date
- Cancel Segment
- Reservation Contact
- Add a Contact - may or may not be a pax on the reservation.
- Edit a Contact
- Audit:
- Reservation - ALL res functions, ie. name changes, route changes, passenger changes, payments, etc.
- Flight
- Fare
- Allocations
- Charge Override
...
- Bookings
- Type A Bookings
- EDIFACT Direct Connect access
- EDIFACT Direct Sell
- e-Ticketing
- Type B Bookings
- ETL Messaging
- Interline / Codeshare
- Inbound Interline e-Ticketing
- Interline Baggage - BSM/BRS messages
- Thru Check-in
- Movement Messages
- Free-Flow Codeshare - Option 2 and Option 4
- Outbound Interlining - ameliaGATEWAY
- Outbound Codeshare (amelia airline as marketing carrier) - In testing with Beta client
- Passenger Messages
- PNL Outbound
- PNL Inbound
- ADL Outbound
- ADL Inbound
- PRL Outbound
- PRL Inbound
- PFS Inbound
- Inventory
- AVS
- AVS Recap
- EDIFACT Direct Connect access
...