ameliaRES Functional Scope

Owned by Frank Kays
Last updated: Mar 09, 2020 by Nikki Falavena
23 min read

ameliaRES - Administration

  • Local and Zulu Time

  • Airport Management

  • Aircraft Model Definition

  • Aircraft Tail Definition

  • Seat Template Definition

  • Multi-Currency by Conversion

  • Multi-Currency by fixed amount, per Currency

  • Default Airport Currency

    • Allows Currency to default by Departure Airport

  • Tax Administration

    • Define taxable and non-taxable settings

    • Taxes applicable to Departure Airport

    • Date-driven Taxation

  • Delay Code Definition

  • Flight Note Category definitions

  • User-Level Permissions

    • Modular security per User

  • Group-Level Permissions

    • Preset System Groups

    • Airline can define Groups

    • Modular security level per group

  • Password Policies

  • Agency Definition

    • Agency Accounts

    • Agency Commissions

    • Agency Markup

    • Agency Allowable Payment Methods

    • Agency Users

    • Sub Agencies

    • On Hold time customized by Agency

    • Group booking rules per agency

  • Company/Corporate Client Definition

    • Company Accounts

    • Prepaid Accounts

    • Post Paid/Credit Accounts

    • Account Fund Verification - The system verifies the account has enough credit to complete the booking.

    • Negotiated Fares

    • Private/Hidden Fares - These fare amount will be hidden from all users except those who have permission.

    • Tax configuration

    • Company-Authorized Agencies

    • Account transactions

  • Access Notes Definition - optional template of reasons a user must choose from when leaving a reservation. 

  • Passenger standard weight configurations

  • Duplicate booking check

  • Baggage Charges

    • Charges by Weight

    • Charges by Piece

    • by Aircraft Model

    • by Departure Airport

    • by Arrival Airport

    • by Level of Service

    • Validity dates

  • Charges

    • Define unlimited Charge Types

    • Define unlimited Charges

    • Charges applied manually

    • Charges applied per reservation

    • Charges applied per reservation, per passenger

    • Charges applied per segment

    • Charges applied per segment, per passenger

    • Charges applied to certain Passenger Types

    • Charges applied per Distribution/Sales Channel - Call Center, IBE, Travel Agent portal, GDS

    • Charge tax rate

    • Defined as refundable or non-refundable

    • Defined per City Pair

  • Discounts

    • Applied manually

    • Applied automatically based on Payment Method

  • Expired Credits - Displays all reservation credits older than X days, so that the airlines can expire the aged credits.

  • Inventory Nesting

    • Theft

    • Hybrid

    • Serial

    • Parallel nesting

    • Mixed structure

  • Levels/Class of Service

    • One-to-Many - Economy, Business, etc.

  • Booking Codes (RBD)

    • Up to 26 if published to GDS, unlimited in amelia

    • Nest Ranking

    • Parent/Child relationships defined

    • Level/Class of Service association

    • Template rules defined to default to fare classes

  • Fare Class

    • Commission Definition

      • No Override - System defaults and Agency commission settings will apply.

      • No Commission - Non-Commission fare

      • Commission Override % - Percentage (%) commission to apply, regardless of system defaults of Agency commission structure.

    • Restrictions

      • No Restrictions - No restrictions on Fare

      • Upgrade Required - Fare only available during booking, and NOT during subsequent edits.

      • Modification Fees - Carries Mod Fees

    • Waitlists - Define if wait-listing is allowed.

    • Non-Revenue - Fare can be categorized as Non-Revenue (for Reporting purposes).

    • Auto-Apply Charges - If enabled, Charges that apply automatically per reservation apply to this Fare Class.

    • Flag as a seat sale

    • Advance Booking Days - Number of days before departure Fare Class must be booked.

    • Min. Stay Over Days - On return fares, minimum # of days passenger must stay over (before return flight).

    • Max. Stay Over Days - On return fares, maximum # of days passenger can stay over (before return flight).

    • One Way and Return

    • Passenger Type Codes

    • Combinability rule

    • Hold time rules

    • Late Booking Override - Time restrictions can be overridden (with proper Permission)

    • Secondary Selection Display - For Call Center, Fare Class only displays when secondary fare is selected.

    • Fare Visibility - Distribution Channels where Fare Class is visible (Call Center, Internet, GDS)

    • Fare Types

      • Confirmed

      • Standby

      • Loyalty

    • Stay Over Days - Days of the Week that must be included in the stay over (for Return fares).

    • Loyalty Multiplier -  Multiplier applied to Loyalty Points accrual (can be positive - ie. 150%, or negative - ie. 75%).

    • Seat Selection Charge Rules - Allows Seat Selection Charges (if enabled) to be set:

      • All Charges - Booking Code and Seat Type charges are COMBINED.

      • Booking Code Charges - Seat Type charges NOT included.

      • Seat Type Charges - Booking Code charges NOT included.

      • No Charges - No Seat Selection Charges for this Fare Class.

    • Fare rules free flow text to display to call center agent

    • Fare Family association

  • City Pair Fare Setup

    • Fares defined by City Pair - Can be defined in each currency OR defined in base currency (and converted to others).

    • Define allowable connection airports per city pair

    • Define taxes by city pair

    • Define loyalty points earned by city pair

    • Define group booking rules by city pair

    • Set valid connection times per city pair

    • Sale date/time - Fare valid by booking dates

    • Travel date/time - Fare valid by travel dates

    • Promo Codes - Promo Codes can apply to specific Fares

    • Fare Availability by Payment Method

    • Company-specific Fares

    • Private Fares - Negotiated Fare amount/value hidden from users without associated Permission

    • Auditing

    • Trip Departure - allows you to limit the fare availability to the selected departure airport only

    • Tax Configuration - the tax to be applied to this city pair fare

  • Cancellation and Modification Fees

    • Fee Types - Cancellation, Modification, No Show, Name Change

    • Defined per Booking Code

    • Defined by time before flight departure time

    • Defined by Route Type - ie. Domestic, International

    • Value or Percentage-based

    • Defined per Agency, or system defaults

    • Set time after booking, before flight time and by fare class when the cancellation fee will apply (allows for no cancellation fee within X hours of booking)

      • Configure the number of free cancellations each agency is allowed in a time period.

  • Infants

    • Restrict the number of Infants per flight

    • Ability to automatically add a charge to adult pax with Infant

    • Ability to print Infant Boarding Pass

  • * APIS

    • APIS data collected

    • APIS transfer to various authorities

  • *PNRGOV

    • Sending of PNRGOV to various government authorities

  • Commissions

    • Defined by Agency, or system defaults

    • Defined by Distribution Channel (Call Center, Internet, GDS)

    • Charge Markups - Allows a handling fee to apply to Agency bookings.

  • Promo Codes

    • Discount-based

    • Fare-based

    • Tracking and Limited Use - Promo Codes can be allocated, their usage tracked, and limits (how many times a code can be used) enforced.

    • Promo Code batches - Codes can be batched / automatically generated; auto-generated codes are composed of a prefix (same prefix for all codes in the batch) and a random suffix. For redemption, both the prefix and suffix are required.

    • Defined by one-to-many City Pairs

    • Defined by one-to-many Fare Classes

    • Defined by one-to-many Agencies

    • Define blackout periods

    • Booking Date validity

    • Flight Date validity

  • Inventory Allocation Templates

    • Ability to define Allocation Templates by aircraft model, to easily apply to flights.

  • Fare Families

    • Bundle Fares into unique categories for ease of booking.

  • amelia

  • User Profiles

    • The ability for passengers to create an IBE login

    • Stores all relevant passenger data

    • Pax can manage their bookings

    • Pre-filled info for quicker bookings

    • Loyalty info is stored

    • Vouchers and Gift Certificates are stored

    • The airline can define a user as VIP

  • Seat Selection

    • Define chargeable and non-chargeable Seats

    • Seat Type Charges - Specify charges for a type of seat (window, aisle, emergency exit, bulkhead, etc).

    • Available when booking in Call Center

    • Available at Check-in

    • Available at Boarding

    • Available on IBE bookings

    • Available on IBE edits

    • Available on Kiosk Check-in

    • Available at Online Check-in

    • Ability to override Seat Charge (with Permission)

    • Block Seat

    • Ad hoc Block Seat

    • Aircraft swap - Pax retains seat

    • Exception Handling (for seats that could not be retained)

  • Shop / Ancillary Items / Add-Ons

    • Items available at Flight / City Pair level - ex: meals, pre-paid baggage, headphones, etc.

    • Items available at Airport level - ex: limousine, lounge access, wheelchair, hotel room, etc.

    • Free-sell or Inventory Control (per item) options

    • Available to one-to-many Pax on a reservation

    • Notification to a supplier when items sold

    • Notification of low inventory

    • Items can be chargeable or non-chargeable

    • Not available X hours before flight setting (per item)

    • Defined by Fare Class

    • SSR code sent on Manifest and PNL

    • Ability to allocate items to specific flights

    • Special Change Fee - Purchase to waive certain Change Fees

    • 3rd-party Integration - based on the third party's technical documentation

  • Prepaid Agency Accounts

    • Agencies can self-register online - Allows easy account creation. Once signed up, Agency can deposit funds and start booking.

    • Custom Agency levels - Airlines can provide different Fares to Agencies that provide higher pre-payment.

    • Configure minimum Deposit amount (to open account)

    • Define available Payment Methods

  • Vouchers

    • Issue Vouchers for payment - Used for promotions, compensation, etc.

    • Define one-to-many Fare Class

    • Define one-to-many City Pairs

    • Define one-to-many Companies

    • Bulk Generation (of Vouchers)

    • Generate and send vouchers in IROPS situations.

    • Date-driven

  • * Accounting Integration

    • amelia integrates with several accounting packages and can be adapted to integrate with others.

  • Seat Allocations

    • Allocate seats per Level of Service

    • Allocate seats at Flight level

    • Allocate Oversell amounts

    • Ability to curtail seats

    • Ability to hard-block seats to Agencies

    • Auto-release Agency-specific seats X hours before flight

    • Allocate seats at Booking Code level

    • Ability to manually close Booking Codes

    • Ability to automate closing of Booking Codes

    • Ability to roll allocations (to future flights/dates)

    • Allocate by Date

    • Allocate by Day of Week

    • Allocation Templates to reduce management time/effort

    • Roll Allocations - apply to specific date/time

    • Audit

    • Weight Zones

  • Allocation Manager

    • A tool to allow for basic manual revenue management

  • *Revenue Management

    • Integrates with Aviator RM by Maxamation and can integrate with other RM systems.

  • Flight Booking Close

    • Ability to stop sales X hours before flight time

  • Ticketing

    • Option to be Fully E-Ticketable

    • Option to be Fully Ticketless

    • Option to use both E-Tickets and Ticketless in combination

  • Passenger Import

    • PNL/ADL

    • From file

    • Via API

  • IROPS Management

    • Passenger Protection - Referred to as Bulk Move in amelia.

    • Seating Protection - Seats retained if possible.

    • Add-On Protection - Ancillary purchases retained, regardless of allocation/availability.

    • Flight Cancellation Alert Queue

    • Passenger Notification Queue

    • Ad hoc Flight Creation

  • Waitlist Management

    • Automated confirmation when a seat becomes available

    • Manual Waitlist by Priority

    • Waitlist Queue

  • Multi-Airline Support

    •  Flights

      • Flights noted with Airline Code

      • Flights managed by master Airline

      • Sub-Airline flight access X hours before departure - Allows sub-airline to maintain Day Of Ops.

    •  Administration

      • Managed by master Airline

      • Reservations

        • Each sub-airline can create and manage their bookings.

        • Option to not allow sub-airline to manage master airline bookings

      • Web Presence

        • Each sub-airline can have its own branded site/IBE.

    • No-Fly Screening

      • Deny boarding

      • Deny booking

ameliaRES - Call Center

  • Quick Key enabled
    • Hotkeys defined to limit need for a mouse (if user desires).
  • Reservation Search:
    • Reservation Number
    • Last Name
    • First Name
    • Flight Date
    • Departure Airport
  • Advanced Search:
    • Booking Date
    • Booking Origin (Distribution Channel) - Call Center, Internet, GDS
    • On Hold
    • Ticket Number
    • Locator Number
    • Email address
    • E-Ticket
    • Credit Card Number
    • Phone #
    • Passport #
  • Print List
    • Ability to print search results
  • Check Fares
    • Quickly locate fares/pricing for a specified City Pair.
  • Multi-Reservation Support
    • Agent can view and work on multiple reservations at the same time. - Hotkeys allow switching between them quickly.
  • By Fare Bookings
    • Create reservations by finding lowest available fare.
  • By Schedule Bookings
    • Create reservations from complete Fare Availability display.
  • Standby Bookings
    • Create standby reservation - for revenue standby pax, or space-available employee travel.
  • Group Bookings
  • Booking Features
    • One Way
    • Return
    • Open Return - when the return date is unknown
    • Multi-Flight - Our intelligent Travel Options algorithm will find all possible routings between two cities/airports. The airline can define allowable connections.
    • By Level of Service
    • By Passenger type
    • Return Fares +/- X days - Ability to show best Fares in a date range (for flexible travellers).
    • Promo Code
    • Waitlist - Passenger can be book waitlist if the flight is sold out. This adds to a waitlist queue that is worked if space becomes available.
  • Select Flight - Available Data:
    • Flight Number
    • Aircraft Type
    • Departure Date/Time
    • Required Connections
    • Available Seats
    • Available Infant Seats
    • Distance
    • Flight Time per Leg
  • Select Fare
    • All associated Fare Rules displayed.
    • Passenger type
    • Loyalty Fares
    • Secondary Fares
    • Promo Code Fares
    • Fare families
    • Fare rules display
    • Quote Details - Shows a breakdown of Charges
  • Itinerary
    • Itinerary per Passenger or per Reservation
    • Detailed itinerary
    • Summary itinerary
    • No Figures itinerary
    • View Itinerary
    • Print Itinerary
    • Email Itinerary
    • Option to display Terms & Conditions (on itinerary)
    • Multi-Language option
    • Upcoming Travel Reminder - Itinerary sent to res owner X days before departure.
  • Seat Selection
    • Select chargeable Seat
    • Select non-chargeable Seat
    • Override Seat Selection charge/fee
  • Ancillary Products and Services
    • Add chargeable Airport item
    • Add chargeable Flight / City Pair item
    • Add non-chargeable Airport item
    • Add non-chargeable Flight / City Pair item
    • Override charge/fee
  • Payment Methods:
    • All payment methods set up in administration are available
  • Payments
    • Accept full payment
    • Accept partial payment
    • Payment per passenger
    • Multiple Payment Methods (on single res) supported
    • Payment by Passenger
    • Payment by Company
    • Payment by Agency
    • Payment by Third Party
    • Payment Date/Time editable (with Permission)
    • Refund payment (Permission-based)
    • Print payments
    • Edit Payer
    • Add and Edit Purchase Order (PO #)
    • Transfer Credit (to another booking)
    • Create Voucher (for credit on file)
    • Payment Processing Fees
  • Charges
    • View all charges on res
    • View history of charges on res
    • Add new charges to res
    • Edit res charges
    • Remove res charges
  • Ticket Number
    • Displays all E-Tickets
  • Reservation Locator
  • Cancel Reservation
    • Completely cancel a reservation.
  • Hold
    • Put reservation On Hold - option for system to do this automatically.
    • On Hold expiry - If payment not received by Hold End Date, reservation is automatically cancelled.
    • Hold before Flight Time - Reservation cannot be put On Hold X hours before departure.
    • Automated email itinerary reminder - X hours before Hold expires, reminder is sent to Agency or passenger/traveller.
  • Edit Route
    • Modify routing without adding mod/cnx fees. (Used for IROPS situations.)
  • Agency
    • Add or Edit Agency on file (reservation).
  • GDS Locator
    • If booking originates from GDS, Locator Number is automatically captured.
  • GDS Message
    • View the raw GDS message for the booking.
  • Res Audit
    • All functions related to a reservation are audited and viewable - Old/New value, Date/Time and User are stored.
  • View History
    • Displays a high-level reservation history, based on user input (Access Notes).
  • Alternate Loyalty ID
    • 3rd-Party Loyalty Number (ex: Aeroplan)
  • Passengers
    • Retrieve from previous bookings
    • Add new Passengers
    • Edit pax details
    • Add pax to an existing reservation
    • Cancel pax
    • Split pax (to new reservation)
    • Associate infant
    • Capture APIS info
    • Define mandatory and optional pax details/fields
    • Copy pax details from one pax to next (reduces data entry for family bookings, where much of the data is the same).
    • Option to include actual weight (rather than standard weights)
    • VIP passenger support
  • Reservation Segments
    • Add new Segment
    • Edit existing Segment - City Pair
    • Edit existing Segment - Date
    • Cancel Segment
  • Reservation Contact
    • Add a Contact - may or may not be a pax on the reservation.
    • Edit a Contact 
  • Audit:
    • Reservation - ALL res functions, ie. name changes, route changes, passenger changes, payments, etc.
    • Flight
    • Fare
    • Allocations
    • Charge Override
  • Alerts/Queue
    • Setup Alert Queues
      •  Reservation
        • Flight changes and cancellations
        • Waitlist
        • Hold expiry
        • GDS exceptions
        • Aircraft Equipment change
        • Passenger Protect
        • Seat Selection
      • Flight
        • Flight Tracking
        • Tail Scheduling
        • Day of Ops
        • Non-Departed Flights
        • Non-Arrived Flights
      • GDS
        • Unprocessed messages
        • Send failure

ameliaRES - Flight Management

  • Route Management
    • Add new Route 
    • Edit Route
    • Delete Route
    • Roll Routes from one period to another.
    • Split Route by day of week or date range (allows for Seasonal support).
    • Build Schedule form Route Template.
  • Flight Schedule
    • Add Flight (for specific date)
    • Edit Flight (for specific date)
    • Delete Flight
    • Roll Flight to another date range
    • Apply Allocation Template to Flight
    • SSIM
    • Alternate airline code support
  • Flight Watch
    • Add same-day Flight
    • Edit flight info (day of)
    • Record actual Departure Time (out/off)
    • Record actual Arrival Time (in/on)
    • Record flight Delay
    • Add/Edit crew assignments
    • Flight Audit history
    • Record Flight Notes
  • Tail Scheduling
    • Gantt view of tails and their flights and non-fly events
    • Add/Edit/Cancel flights
    • Reassign tails to flights
    • Add same-day flight
    • Edit any flight info (day of)
    • Record actual Departure Time (out/off)
    • Record actual Arrival Time (in/on)
    • Record flight Delay
    • Add/Edit crew assignments
    • Flight Audit history
    • Record Flight Notes
    • Compare flight schedule to actual flight times.
    • Monitor daily flights and react to delays and visual alerts.
  • Dispatch Master Grid
    • Spreadsheet view of tails and their flights and non-fly events
    • Add/Edit/Cancel flights
    • Reassign tails to flights
    • Add same-day flight
    • Edit any flight info (day of)
    • Record actual Departure Time (out/off)
    • Record actual Arrival Time (in/on)
    • Record flight Delay
    • Add/Edit crew assignments
    • Flight Audit history
    • Record Flight Notes
    • Compare flight schedule to actual flight times.
    • Monitor daily flights and react to delays and visual alerts.
    • Record Radio Logs
    • Record Dispatch Notes
  • Planning Master Grid
    • Spreadsheet view of each virtual aircraft model
    • Plan tail usage and assign daily/weekly schedules for each tail.
    • Quickly assign entire daily schedules to a tail.

ameliaRES IBE - Internet Booking Engine (IBE) with Manage My Booking

  • Multi-Language Support
  • Booking Features
    • Responsive design 
    • One Way
    • Return
    • Returns a ribbon of the lowest fares for the selected day and days before and after
    • Multi-flight - Our intelligent Travel Options algorithm will find all possible routings between two cities/airports. Airline can define allowable connections.
    • by Level of Service
    • Promo Code
    • Group Bookings
    • Multi-city
  • Select Flight - Available Data (customizable):
    • Fare family
    • Flight Number
    • Aircraft Type
    • Departure Date/Time
    • Required Connections
    • Available Seats - Options to show threshold, actual numbers (or hide).
    • Fare Amounts
    • Fare Rules
  • Passengers
    • Customizable mandatory/optional fields
    • Option to include actual weight (rather than standard weights)
    • VIP Passenger support
  • Seat Selection
    • Select chargeable Seat
    • Select non-chargeable Seat
  • Ancillary Products and Services
    • Add chargeable Airport item
    • Add chargeable Flight / City Pair item
    • Add non-chargeable Airport item
    • Add non-chargeable Flight / City Pair item
    • Bundled with Fare
  • Payment
    • Accept full payment - All web payment methods accepted by airline and allowed (by user) are displayed and available for use.
    • Accept On Hold bookings - airline option
  • Charges
    • Displays a full breakdown of all Charges.
  • Itinerary
    • Printable online
    • Email itinerary
    • Multi-language itinerary
  • Edit Bookings (all items Permission-driven)
    • Search for past reservations based on criteria - Airline customizes required search criteria.
    • Edit Passenger - Change pax personal info.
    • Add Passenger - Add pax to res.
    • Change Passenger - Ability for Name Change
    • Contact Information - Edit Contact info.
    • View Charges - View details of res charges.
    • View Segments
    • Cancel Reservation
    • Add Segment
    • Edit Segment
    • Add Ancillary
    • Edit Ancillary
    • View Itinerary
    • Email Itinerary
    • Multi-Language Itinerary
  • Online Check-in
    • Retrieval criteria defined by the airline
    • Check-In one-to-many pax on res/booking
    • Select Seats
    • Add Ancillary
    • Edit Ancillary
    • Print Boarding Pass
    • Email Boarding Pass
    • Self Check-In email reminder
  • Online Flight Status
    • The airline can allow pax to query current flight status (with ETD and ETA).

Public Booking Site (IBE) - Profile Login

  • Multi-Language Support
  • Profile
    • Login to passenger/customer account - Pre-fill passenger and loyalty-program data, manage bookings.
  • Booking Features
    • Responsive design
    • One Way
    • Return
    • Returns a ribbon of the lowest fares for the selected day and days before and after
    • Multi-flight - Our intelligent Travel Options algorithm will find all possible routings between two cities/airports. Airline can define allowable connections.
    • by Level of Service
    • Promo Code
    • Group Bookings
    • Multi-city
  • Select Flight - Available Data (customizable):
    • Fare family
    • Flight Number
    • Aircraft Type
    • Departure Date/Time
    • Required Connections
    • Available Seats - Options to show threshold, actual numbers (or hide).
    • Fare Amounts
    • Fare Rules
  • Passengers
    • Prefilled information from user account
    • Customizable mandatory/optional fields
    • Option to include actual weight (rather than standard weights)
    • VIP Passenger support
  • Seat Selection
    • Select chargeable Seat
    • Select non-chargeable Seat
  • Ancillary Products and Services
    • Add chargeable Airport item
    • Add chargeable Flight / City Pair item
    • Add non-chargeable Airport item
    • Add non-chargeable Flight / City Pair item
    • Bundled with Fare
  • Payment
    • Accept full payment - All web payment methods accepted by airline and allowed (by user) are displayed and available for use.
    • Accept On Hold bookings - airline option
  • Charges
    • Displays a full breakdown of all Charges.
  • Itinerary
    • Printable online
    • Email itinerary
    • Multi-language itinerary
  • Edit Bookings (all items Permission-driven)
    • Search for past reservations based on criteria - Airline customizes required search criteria.
    • Edit Passenger - Change pax personal info.
    • Add Passenger - Add pax to res.
    • Change Passenger - Ability for Name Change
    • Contact Information - Edit Contact info.
    • View Charges - View details of res charges.
    • View Segments
    • Cancel Reservation
    • Add Segment
    • Edit Segment
    • Add Ancillary
    • Edit Ancillary
    • View Itinerary
    • Email Itinerary
    • Multi-Language Itinerary
  • Online Check-in
    • Retrieval criteria defined by the airline
    • Check-In one-to-many pax on res/booking
    • Select Seats
    • Print Boarding Pass
    • Email Boarding Pass
    • Self Check-In email reminder
  • Online Flight Status
    • The airline can allow pax to query current flight status (with ETD and ETA).

* Mobile App

  • Multi-Language Support
  • Social media login
  • ameliaLOYALTY login
    • Booking Features
      • One Way
      • Return
      • Returns a ribbon of the lowest fares for the selected day and a day before and after
      • Multi-flight - Our intelligent Travel Options algorithm will find all possible routings between two cities/airports. Airline can define allowable connections.
      • by Level of Service
      • Promo Code
    • Select Flight - Available Data (customizable):
      • Fare family
      • Flight Number
      • Aircraft Type
      • Departure Date/Time
      • Required Connections
      • Fare Amounts
      • Fare Rules
    • Passengers
      • Prefilled information from the loyalty account
      • Customizable mandatory/optional fields
    • Seat Selection
      • Select chargeable Seat
      • Select non-chargeable Seat
    • Ancillary Products and Services
      • Add chargeable Airport item
      • Add chargeable Flight / City Pair item
      • Add non-chargeable Airport item
      • Add non-chargeable Flight / City Pair item
      • Bundled with Fare
    • Payment
      • Accept full payment - All web payment methods accepted by airline and allowed (by user) are displayed and available for use.
      • Accept On Hold bookings - airline option
    • Charges
      • Displays a full breakdown of all Charges.
    • Itinerary
      • Save to App
      • Email itinerary
      • Multi-language itinerary
  • Self-check-in
  • Flight Status
  • Cargo Tracking (if using ameliaCARGO)
  • Loyalty point status
  • Manage my booking (coming soon)

amelia Agency/Corporate Web Portal

  • Multi-Language Support
  • Agency Profile
    • Log In to Agency account - Allows for commissions, reporting, search pax, search res, make deposits, manage sub-agencies.
  • Booking Features
    • One Way
    • Return
    • Return Fares +/- X days - Ability to show best Fares in a date range (for flexible travellers).
    • Multi-flight - Our intelligent Travel Options algorithm will find all possible routings between two cities/airports. Airline can define allowable connections.
    • by Level of Service
    • Value Viewer - View the lowest Fare in a calendar view (for flexible travellers).
    • Promo Code
    • Group Bookings
    • Search Passengers - Search previous pax to easily add to new res.
  • Select Flight - Available Data (customizable):
    • Flight Number
    • Aircraft Type
    • Departure Date/Time
    • Required Connections
    • Available Seats - Options to show threshold, actual numbers (or hide).
    • Fare Amounts
    • Fare Rules
  • Passengers
    • Customizable mandatory/optional fields
    • Option to include actual weight (rather than standard weights)
    • VIP Passenger support
  • Seat Selection
    • Select chargeable Seat
    • Select non-chargeable Seat
  • Ancillary Products and Services
    • Add chargeable Airport item
    • Add chargeable Flight / City Pair item
    • Add non-chargeable Airport item
    • Add non-chargeable Flight / City Pair item
    • Bundled with Fare
  • Payment
    • Accept full payment - All web payment methods accepted by airline and allowed (by user) are displayed and available for use 
    • Accept On Hold bookings - airline option
  • Charges
    • Displays a full breakdown of all Charges.
  • Itinerary
    • Printable online
    • Email itinerary
    • Copy sent to Passenger and to Agency.
    • Multi-language itinerary
  • Edit Bookings (all items Permission-driven)
    • Multi-Language support
    • Search for past reservations based on criteria - Airline customizes required search criteria.
    • Edit Passenger - Change pax personal info.
    • Add Passenger - Add pax to res.
    • Change Passenger - Ability for Name Change
    • Contact Information - Edit Contact info.
    • View Charges - View details of res charges.
    • View Segments
    • Cancel Reservation
    • Add Segment
    • Edit Segment
    • Add Ancillary
    • Edit Ancillary
    • View Itinerary
    • Email Itinerary
    • Multi-Language Itinerary
    • Res Audit
    • Alerts - View alerts on their pax reservations.
    • Deposit
    • Sub Agencies
      • Manage sub-agency credits
      • Manage sub-agency balances
      • Manage sub-agency bookings
      • Airline can add/create sub-agencies.
      • Airline can remove sub-agencies.
      • Master Agency can create sub-agency. 
      • Master Agency can remove sub-agency. 
    • Company Information Report
      • View credit info, and all transactions in a date range for the Company.
    • Company Payments Report
      • View all Payments in a date range for a Company.
    • Agency Payments Report
      • View all Payments in a date range for an Agency.
    • Pax Segments Report
      • View all Passenger Segments made by an Agency.

*ameliaGDS

  • Bookings
    • Type A Bookings
    • EDIFACT Direct Connect access
    • EDIFACT Direct Sell
    • E-Ticketing
    • EMD
    • Type B Bookings
    • ETL Messaging
    • Interactive Sell - last seat availability
    • Seamless Availability
  • Interline / Codeshare
    • Inbound Interline e-Ticketing
    • Interline Baggage - BSM/BRS messages
    • Thru Check-in/IATCI
    • Movement Messages
    • Free-Flow Codeshare - Option 2 and Option 4
    • Outbound Interlining - ameliaGATEWAY
    • Outbound Codeshare (amelia airline as marketing carrier) - In testing with Beta client
  • Passenger Messages
    • PNL Outbound
    • PNL Inbound
    • ADL Outbound
    • Interactive ADL (Outbound)
    • ADL Inbound
    • PRL Outbound
    • PRL Inbound
    • PFS Inbound
  • Inventory/Scheduling
    • AVS
    • AVS Recap
    • EDIFACT Direct Connect access
    • SSIM
    • SSM
    • ASM

ameliaLOYALTY

  • Points are earned across all eligible flights.
  • Points are credited to the passenger’s User Profile.
  • Multipliers may be defined by Fare Class.
  • Point values are defined by City Pair.
  • Allocate Loyalty seats (for points redemption) at the flight level.
  • Points can be made to expire after a configurable period (X days).
  • Tiers can be configured (ex: Bronze, Silver, and Gold) and used to reward members above a certain points threshold.

ameliaDCS

  • Certifications
    • Certified on various CUTE environments - ARINC, AirIT, Ultra, Altea, SITA.
  • Check-in
    • by Flight
    • by Reservation
    • by scanning
    • by BP Number
    • by Seat Number
    • by Name
    • Check-in ALL eligible Pax
    • Displays Flight Time
    • Displays Capacity
    • Displays counts by Pax Status - Confirmed, Standby, Waitlisted, Checked In, Boarded.
    • Displays flight Baggage info - Pieces and Weight
    • Dynamic viewing of flight Pax - Confirmed, Standby, Waitlisted, Thru, by LOS, Checked In, Boarded, Not Checked In, No Shows.
    • Save Gate Number
    • Passenger List with Pax data - Pax data/fields for display is customizable (by user)
    • Check-In passenger
    • Add baggage - automated or manual bag tags
    • Print baggage tags - IATA-standard with barcodes
    • Remove baggage
    • Baggage Handling - Find, Reroute, Remove baggage from flight
    • Print Boarding Pass - with barcode
    • No Show passenger
    • Change Remaining - Change remaining segments of selected pax (and all other pax on res)
    • Change Segment - Change current segment of selected pax (and all other pax on res)
    • Go Show - Add pax to flight (from Check-In screen)
    • Itinerary - View/Edit/Email itinerary from DCS
    • Charges - View/Edit/Add/Remove
    • Shuttle Bus - Define which pax require a shuttle between terminals
    • View Reservation - Launch Reservation screen (from Check-In screen)
    • Working Manifest - Prints manifest (all Confirmed pax)
    • Load Summary - Report to aid in flight planning
    • Print Manifest - Manifest of Boarded pax
    • Manifest by Arrival - Manifest broken down by arrival airport
    • Flight Notes - View or Add notes to selected flight
    • Pre-Flight List - Email CSV file of flight pax
    • Connections Report - Displays possible connections to selected flight
    • Manifest Control
    • Close Flight
    • Print Ancillary Items Report
    • Passport Scanning - APIS data upload via scan of passport
  • Passenger Data (on check-in):
    • Passenger - Name in LN, FN format.
    • Needs - YES indicates special needs pax.
    • Res #
    • From - Departure airport
    • To - Arrival airport
    • Leg # - Order (number) of current leg of pax res.
    • Res Status - CONF - Confirmed, WAIT - Waitlisted, STBY - Standby
    • Pax Status - NOIN - Not Checked In, CKIN - Checked In, BORD - Boarded, NOSH - No Show
    • Thru - notes a through passenger
    • Pass # - Boarding pass number
    • Ticket #
    • Bus - Shuttle Bus flag
    • Company - Company associated to pax res.
    • Class - Fare Class
    • Balance
    • Currency
    • Seat #
    • Preboard
    • Bags - Number of bags for this passenger
    • Bag Weight
    • DOB - Pax Date of Birth
    • Infant - If travelling with Infant, the infant's name displayed here.
    • Nationality
    • ID #1 - General-purpose ID (1 of 2)
    • ID #2 - General-purpose ID (2 of 2)
    • e-Ticket - Y if res was generated from e-Ticket.
    • e-Ticket #
    • Inf. e-Ticket # - Infant's e-Ticket #, if applicable.
    • Home Phone
    • Mobile Phone
    • Passport - Passport #
    • Passport Country
    • Passport Expiry
    • APIS Required
    • APIS Entered
    • Dest. Street - Destination street address (APIS)
    • Dest. City - Destination city (APIS)
    • Dest. Province/State - Destination province/state (APIS)
    • Dest. P. Code - Destination postal/zip code (APIS)
    • Dest. Country - Destination country (APIS)
    • Dest. Tel 1 - Destination phone # 1 (APIS)
    • Dest. Tel 2 - Destination phone # 2 (APIS)
    • Dest. Email - Destination e-mail address (APIS)
    • Gender
    • APIS Title
    • APIS Last Name
    • APIS First Name
    • APIS MIddle
    • APIS Gender
    • APIS DOB
    • APIS Nation
    • APIS Resident Country
    • APIS Clearance Airport
    • APIS Passport
    • APIS Passport Country
    • APIS Passport Expiry
    • APIS Redress
    • APIS Known Pax
    • APIS Results
    • Ancillary Purchased
    • Infant - icon denotes pax travelling with Infant
    • Ancillary Items
  • Boarding
    • Board by Flight
    • Board by scanning
    • Board by Pass Number
    • Board by Seat Number
    • Board by Name
    • Displays Flight Time
    • Displays Capacity
    • Displays counts by Pax Status - Confirmed, Standby, Waitlisted, Checked In, Boarded.
    • Displays flight Baggage info - Pieces and Weight
    • Dynamic viewing of flight Pax - Checked In, Boarded.
    • Save Gate Number
    • Passenger List with Pax data - Pax data/fields for display is customizable (by user)
    • Add baggage - automated or manual bag tags
    • Remove baggage
    • Enplane pax
    • Deplane pax
    • Uncheck-in pax
    • Close Flight
    • Print Ancillary Items Report
  • Passenger Data (on Boarding)
    • Passenger - Name in LN, FN format.
    • Needs - YES indicates special needs pax.
    • Res #
    • From - Departure airport
    • To - Arrival airport
    • Leg # - Order (number) of current leg of pax res.
    • Res Status - CONF - Confirmed, WAIT - Waitlisted, STBY - Standby
    • Pax Status - NOIN - Not Checked In, CKIN - Checked In, BORD - Boarded, NOSH - No Show
    • Thru - notes a through passenger
    • Pass # - Boarding pass number
    • Ticket #
    • Bus - Shuttle Bus flag
    • Company - Company associated to pax res.
    • Class - Fare Class
    • Balance
    • Currency
    • Seat #
    • Preboard
    • Bags - Number of bags for this passenger
    • Bag Weight
    • DOB - Pax Date of Birth
    • Infant - If travelling with Infant, the infant's name displayed here.
    • Nationality
    • ID #1 - General-purpose ID (1 of 2)
    • ID #2 - General-purpose ID (2 of 2)
    • e-Ticket - Y if res was generated from e-Ticket.
    • e-Ticket #
    • Inf. e-Ticket # - Infant's e-Ticket #, if applicable.
    • Home Phone
    • Mobile Phone
    • Passport - Passport #
    • Passport Country
    • Passport Expiry
    • APIS Required
    • APIS Entered
    • Dest. Street - Destination street address (APIS)
    • Dest. City - Destination city (APIS)
    • Dest. Province/State - Destination province/state (APIS)
    • Dest. P. Code - Destination postal/zip code (APIS)
    • Dest. Country - Destination country (APIS)
    • Dest. Tel 1 - Destination phone # 1 (APIS)
    • Dest. Tel 2 - Destination phone # 2 (APIS)
    • Dest. Email - Destination e-mail address (APIS)
    • Gender
    • APIS Title
    • APIS Last Name
    • APIS First Name
    • APIS MIddle
    • APIS Gender
    • APIS DOB
    • APIS Nation
    • APIS Resident Country
    • APIS Clearance Airport
    • APIS Passport
    • APIS Passport Country
    • APIS Passport Expiry
    • APIS Redress
    • APIS Known Pax
    • APIS Results
    • Ancillary Purchased
    • Infant - icon denotes pax travelling with Infant
    • Ancillary Items

*ameliaRES APIs

  • The ameliaRES APIs are always evolving to ensure we maintain the industries strongest APIs.  The list of API endpoints can be found at:

https://intelisys-api.intelisys.ca/RESTv1/Help

ameliaRES Reports

Web Reports

  •  Administration
    • Bulk Move Tracking - Shows bulk-moved reservations with the flight changes for the selected Bulk Move date.
    • Charge Override - Displays all modified charges made by the selected user(s) to monitor possible system abuse.
    • Message Logs - Shows a brief description of the alert message, who created it, when it was created, and the reservations affected.
    • Name Change Report - Display the passengers that had their names changed on a reservation.
  • Commercial
    • AC Model Stats Report - Shows statistics on Flight Levels grouped by AC Model and flight number.
    • Agency Bookings - Agency bookings based on the creation date of the Charges and the Agency(s) selected. Report includes adds and edits done to the passenger segment. Ordered by Reservation Number and Passenger Name.
    • Agency Charges - Shows a list of charges made by the selected agencies. The report is listed by agencies, date, and charge types.
    • Agency Information - Displays agency’s information, by Agency Type.
    • Agency Pax Segments - Shows Agency's Passenger Segments that were modified between the selected date range.
    • Agency Pax Segments Performance - Report includes any addition/modification done to the segment of the reservation for the selected date period. Displayed by Month, Week, or Day.
    • Agent Bookings Export - Shows agency bookings for the selected date range with reservation's flight info.
    • Average Fare per Booking Code - Shows total of Booking Codes sold per city pair with its total and average amount, per Booking Code.
    • BC per Flight - List of how many Booking Codes were assigned, available, and sold per flight.
    • Booked Res per Flight - Returns reservations from the chosen booking date until now for the Flight Number(s) between the Flight Dates range for the selected Departure Airport(s).
    • City Pair Charges - Shows reservation Charges for the selected charge date.
    • Company Information - Agency can gather information on the Companies they belong too.
    • Company Pax Flights - Report shows Company bookings. (* If reservation has more than 1 payment, entries will duplicate.)
    • Customs Requirements - Displays all passenger info required for Customs.
    • Day of Week Load Factor - Displays the percentage of seats sold per Flight per Day of Week.
    • Detailed Sales - Shows passenger-totaled charges for the selected Charge Type.
    • Expired Bookings - List of reservations with Balance Due past Hold Date.
    • Fare Load Factor - List of flights including Booking Codes with check-in information.
    • Flight Analysis Dep Date - Displays all reservations booked on the selected booking date for the selected flights between the selected flight date including the payments from the selected payment dates. You can also choose which currency you would like to view this report in.
    • Flight Date Charge Date - Shows total Charges applied to all reservations for each month.
    • Flight Date Charges - Displays transactions for the selected Charge Types, for the selected date.
    • Flight Information - Flight information with Fare Class info.
    • French Markup Commissions - Shows Commissions for the time frame selected (in French).
    • Load Factor - Shows the Check Ins / Passenger Status for each flight.
    • Management Statistics - Flight statistics displaying yesterday's information, along with 1 week from yesterday and 52 weeks from yesterday. Also displays flight dependency for the last 24 hours.
    • Markup Commissions - Shows Commissions for the time frame selected.
    • Market Load Factor - Displays seats sold percentage for the selected flight date range and selected flight(s).
    • Non Pax Profile Average Fare - Displays the average fare per city pair for the selected date range for passengers without a User Profile.
    • OAG Data Request Schedule - OAG Schedules Information Request Form – Instructions
    • On Hold - Shows all pax On Hold for each flight number departing in the selected Flight Date range.
    • On Hold Booking Date - Shows all pax and their booking date for each Reservation Number.
    • Origin / Destination - Shows total Booking Codes sold per city pair.
    • Outstanding Balance Flight Date - Shows all pax On Hold for each flight number.
    • Passenger Information - Shows passenger information per Country and Province.
    • Passenger List - Shows the list of passengers per city.
    • Passenger Service OTP - Shows the time of departure, arrival, and delay(s) of each flight.
    • Passenger Statistics - Shows the statistic of the selected flight with the Check In status.
    • Passenger Status - Shows the status of all Passengers on each flight for the selected dates.
    • Pax Flown - Displays the passenger name and how many times they have flown for the selected date range.
    • Pax Info per Flight Number - Passenger's Passport and Nationality Information per Flight Number, excluding cancelled reservations.
    • Pax Profile Average Fare - Displays the average fare per City Pair for the selected date range for passengers with a User Profile.
    • PNR Web Export - Displays PNR information on Legs that changed on the selected date.
    • Promo Code Usage Report - Displays Promo Codes that have been used.
    • Reservation Volumes - Shows how many reservations and passengers were booked per city pair and how much money was made on them.
    • SSR Airport Allocation - Shows the number of each SSR item that was allocated per Airport.
    • SSR Airport Requirements - Shows the number of items purchased for the Airport for that day.
    • SSR Flight Allocation - Shows the allocated SSR items per Flight Number.
    • SSR Flight Requirements - Shows the list of items purchased by Flight Number.
    • SSR City Pair Allocation - Shows the allocated SSR items per City Pair.
    • SSR City Pair Requirements - Shows the list of items purchased by City Pair.
    • Statement of Reservations - Shows Agency's passengers with their reservation charges.
    • User Profile Add-Ons Future Flying - Displays reservation information for passengers who purchased items between the date range for future flights (after tomorrow).
    • User Profile Booking Trends - Pick a User Profile/Date and return all bookings broken down by segment with Fare Class and any add-ons purchased (ie. from the From date forward).
    • User Profile Dep Flight Date - Displays all reservation information for the selected User Profile for the selected date range.
    • User Profile Loyalty Miles - Displays loyalty information for the selected user profile.
    • Waitlist - Shows all passengers on Waitlist with their route and contact information.
  • Finance
    • AC Pax Charge Report - AC Pax Charge Report based on flight dates.
    • Agency Payments Performance - Shows all payments and refunds for the selected Agencies, for the selected Charge Date.
    • Agency Payments - Shows Payments made for the selected Agencies' reservation for the selected Payment Date range.
    • Charge Details by Charge Date - Displays all charge(s) created for the selected date range, grouped on a reservation.
    • Company Res Payments and Balance - List of company bookings, and the listing of passengers on those reservations.
    • Company 0 Credit Limit - Displays the available Balance for Companies with a 0 (zero) Credit Limit.
    • Company Account Details - Display all the account transaction for the selected Companies, for the selected transaction dates.
    • Company Billing - Can be used as a support document for a company invoice. This report only shows the transactions that occurred in the date period. This report was built specifically for one of our clients that wanted to insert reservation details along with their company invoicing, and did not wish to generate itineraries. It will exclude all charges that fall outside of the billing period. Several business practices must be followed for this report to function.
    • Company Billing - Late Payment - Return all company payments that occurred after the “To” date UTC, where the charges were created between the “From” UTC and “To” UTC dates.
    • Company Deposit - Shows Company Deposits (Credits) totaled per month for a year at a time. Credits are only payments made to Accounts.
    • Company Payments - Payments made on a company reservation, ordered by Company Name and Payment refund date.
    • Company Payments by Type - Payments made on a company reservation, grouped payment type.
    • Company Payments Performance - Report includes any payment done in the selected date period.
    • Company Web Portal Payment - List Company(ies) transactions made on the Web Portal.
    • Credit Card Transactions - Displays all credit card transactions.
    • Flight Revenue - Displays a report for all Charges.
    • Flight Revenue Breakdown - Displays a report for all Charges on reservations.
    • Form of Payment - Shows Passenger’s payment and Charges per flight.
    • Multiple Currency Payment Date - Displays all reservations with how many pax on which Fare, along with currency conversions.
    • Pax Cnx Legs per Flight Date - Shows how many legs per flight date that were cancelled before the Flight Date, for the selected Flight Date range.
    • Pax Legs per Flight Date - Shows how many legs per Flight Date, that were created for the selected Flight Date range.
    • Payments - Displays payments of the selected type made between the selected date range for the selected Base Airport.
    • Res Volume and Charges - Displays Charges charged before the selected From Date for the selected Flight Date range.
    • Sales Tax Report - Report shows a list of reservations with the total of Charges that were charged with the selected tax, for the selected date range.
    • Vouchers Created - Report of the Vouchers left and the date they expire.
    • Vouchers Redeemed - Report of Vouchers redeemed, with the passenger's flight info.
  • Flight Operations
    • Air Time Detail - Detailed report displaying Air Time for selected flights.
    • Air Time Summary - Summary report displaying Air Time for selected flights.
    • Aircraft Pax Manifest - List of passengers on each flight.
    • Aircraft Summary - Report displaying Aircraft's tails and flights assigned.
    • Airport Landings - Summary report displaying flight information per Arrival Airport.
    • Deplanement - Used to determine how many passengers are expected to arrive.
    • Detailed OTP Report - A detailed report of late or early flights with reasons for delay.
    • Enplane/Deplane Counts - Report that displays flights with how many seats sold, along with how many enplaned for the selected date.
    • Enplanement - Used to determine how many passengers are expected to depart.
    • Flight Status - Shows the status (selected) of each flight (selected).
    • Manifest by Aircraft - List of passengers
    • Summary OTP Report - A summary of flights late or early, per delay code.

ameliaRES application reports

  • Handled Alerts - Report showing all handled alerts, by username and date range.
  • Load Factor - The load factor by flight and date.
  • Enplanement - Report showing total passenger counts of enplaning or deplaning passengers, by airport.
  • Charges - Report of all Charges, by date range.
  • Agency Charges - Total Charges by Charge Type, listed by Sales Channel for each Agency.
  • Agency Payments - Lists all payments collected by each Agency, grouped by Payment Type.
  • Agency Bookings - Report showing Fare and Charges, grouped by Agency and date.
  • Credit Card Usage - List of all transactions for a credit card number.
  • Company Payments - Transaction list for a Company charge account.
  • Company Payments - Grouped by Type - Transaction payments grouped by Type and Company.
  • Company Billing - Report showing Fare and Charges, grouped by Company and date.
  • Company Pax Flights - List of passengers grouped by Flight and Company.
  • Payments - Payment report generator that allows the user to select Payment, User, Date, Passenger etc.
  • Reservation Volumes - Report showing reservation counts by date range.
  • On Hold - Reports all reservations that are On Hold between two dates.
  • Origin / Destination - Report showing the number of passengers booked, grouped by Day of Week and Fare Class.
  • Waitlist - Report showing all waitlisted reservations for a group of flights.
  • Form of Payment - Report showing a breakdown of all the charges for passengers on a flight, grouped by Form of Payment.
  • Passenger Statistics - Report showing the passenger count in each Status (Checked In, Confirmed, Waitlisted, Standby, Boarded), grouped by Flight and Departure/Arrival.
  • Non-Commission / Non-Res Payment Report - Payment report for other types of payment transactions, such as prepaid account transactions.
  • Passenger Status - A report showing the passengers in any check-in status, grouped by Status (Confirmed, Checked In, Boarded).
  • Flight Status - A report showing the flights in any status, grouped by Status (Open, Closed, Cancelled).
  • Quick Itinerary Report - Quickly reprint any itinerary by Reservation Number.
  • Manifest by Aircraft - Report the manifest for an entire aircraft flying schedule for a day.
  • APIS - Report showing the APIS information for any Flight.
  • Ancillary - Report purchased Ancillary Items for a Flight or an Airport, for any date.
  • SSIM - Create an exportable SSIM flight for any Route or the entire Schedule.
  • Realized/Un-realized Revenue - Report details on realized/un-realized revenue, customizable by Charge Type, Payment and other options.

*Offline Reporting Database

  • PNR Add
  • PNR Updates
  • Payments and Refunds
  • Charges
  • Infants
  • Pax Adds
  • Pax Updates
  • SSR Adds
  • Company Accounts
  • Company Adds
  • Company Updates

*ameliaRES Replicated Database

  • A near-real-time replicated database of most production data

*MyID Travel

  • ameliaRES APIs can connect to a third party to provide the airline with MyID Travel.

NOTE

* denotes optional items that may not be included in the Customer's original contract.  Please review Schedule A - The System and Table 5 Optional Service Fees to see what items are included.