ameliaRES Admin Manual
- 1 - Core Items
- 2 - Settings
- 3 - Agency Types
- 4 - Agency Account Defaults
- 5 - Payment Methods
- 6 - Agencies
- 7 - Companies
- 8 - Access Note Definition
- 9 - Baggage Rates Setup
- 10 - Quantity Distributions
- 11 - Standard Weights
- 12 - Charge Categories
- 13 - Charge Types
- 14 - Charges
- 15 - Discounts
- 16 - Payment Method Discounts
- 17 - Inventory Setup
- 18 - Fares Setup
- 19 - Cancellation/Modification Charges
- 20 - Infant Allocation Setup
- 21 - APIS Definitions
- 22 - Markup and Commissions
- 23 - Promo Codes
- 24 - Allocation Templates
- 25 - Fare Families
- 26 - Loyalty Program
- 27 - User Profiles
- 28 - Passenger Requests
- 29 - Seat Map and Seat Selection
- 30 - Ancillary Items
- 31 - Prepaid Agency Accounts
- 32 - Multi-Tier Prepaid Accounts
- 33 - Vouchers
- 34 - Passenger Protect
- 35 - eNews - Special Interests
- 36 - Accounting Integration
- 37 - Common Problems and Solutions
Disclaimer
Some features described in this manual are available as separate modules and may incur additional costs in order to be enabled. Please contact your client manager or sales@intelisys.ca in order to request more information, or to make arrangements to enable additional features.
Confidentiality
The contents of this document are governed by the provisions for confidentiality set forth in the commercial agreement and/or any Non-Disclosure Agreement(s) in effect between the recipient and InteliSys.
Distribution, duplication or any other dissemination of this material for uses other than the recipient’s review for the purposes of enhancing their use of, or evaluating the system, is strictly prohibited, and will constitute a material breach of the aforementioned agreement(s).
Introduction
The ameliaRES system is a hosted Reservation and Passenger Management System that allows airlines to manage all aspects of their reservation inventory, fares, sales, revenue and reporting. Deployed from a secure Tier 4 ASP hosting facility, the System allows airlines to utilize a state-of-the-art solution with minimum IT investment. Our architecture and facilities conform to the Payment Industry PCI standards and we utilize high redundancy of all components to ensure a high level of availability. Our scalable system architecture allows for rapid capacity adjustment and accommodation of high demand spikes during seat sales or other sales promotion activities. Our systems are accessed via standard PCs connected to the Internet and no leased lines or other costly connections are required.
Our integrated database structure ensures that all staff accessing the system use the same centralized data whether working with schedules, fares, inventory, aircraft, and airports. When combined with any of the optional amelia modules, all data is managed from a single database. Errors caused by data duplication are eliminated as all sales channels access real-time inventory and all PNR functions utilize a single data record.
The amelia architecture allows for rapid implementation throughout your organization. The intuitive User Interface reduces total training time for your staff and the system architecture allows rapid configuration and customization to your organizational model. Web booking portals, dedicated travel agency and corporate interfaces, and GDS sales channels can be quickly configured for deployment to your requirements. Our solution supports a wide variety of payment options, including cash, accounts, multiple credit card gateways, debit cards, payment kiosks, and other interfaces for cash or credit settlement. Our native Departure Control Interface provides a wealth of features for passenger and baggage check-in, additional charge processing, rebooking, and go-show booking. All revenue transactions are continuously maintained with complete audit trail tracking and the capability to communicate to your in-house accounting solutions.