(feature) Seat Map and Seat Selection

Seat Map and Seat Selection allow you to assign specific seats to your passengers. This gives you greater control of fleet logistics, while balancing flight requirements and customer needs.

NOTE: Please contact your client manager to enable this feature - some configuration changes are required.

Feature Details

Create one or more Seat Maps (templates) per aircraft model.
Customer Service Agents or Boarding Agents can assign seats to passengers during reservation process, at check-in or while boarding.
Passengers can select seats while booking or checking in from your IBE.
Customizable seat selection charge hierarchy (based on seat type and fare class.)

Administration

Seat Assignment Administration

The Seat Assignment Administration screen allows you to create Seat Maps (by A/C model) and assign them to specific flights. Access it from the menu (Utilities -> Seat Assignment).

The Assigned Seat Maps tab is where you may change the assigned Seat Map (by flight). The default Seat Map for the A/C model will be assigned by default.

Figure 1: Seat Assignment Administration screen

The Seat Map Templates tab is where you can view the available Seat Maps, by A/C model. If you have the proper Permissions, you can also add, edit, or delete templates from here.

Figure 2: Seat Assignment Administration screen - Seat Map Templates tab

Seat Map Editor Screen

Read-only - contact Client Manager.

Seat Type Charges Screen

The Seat Type Charges screen allows you to specify Charges for various types of seats (ex: window or aisle seats). Access it from the menu (Utilities -> Seat Type Charges).

NOTE: All Seat Type Charges automatically use the system's base currency.

NOTE: There is no default Seat Type - Each seat on a Seat Map must be configured in the applicable Seat Type.

Figure 3: Seat Type Charges screen

If you have multiple currencies configured, you may change which one is displayed using the All Prices in listbox. Seat Type Charges may also be set in multiple Currencies and/or by Route Type, if those features are enabled.

To edit a Seat Type Charge, select it and click the Edit button on the Seat Type Charges screen. The Edit Seat Type Charge screen is displayed, where you can make the required changes. Click the Save button to complete the operation.

Figure 4: Edit Seat Type Charge screen

Table 12: Edit Seat Type Charge Screen Descriptions

Control	Description
Seat Type	Description of the selected Seat Type (read-only).
XXX Seat Charge	The amount of the Seat Charge (in the base currency, XXX).
Rate	You may set a fixed value (per currency) by setting the Static Rate to Y in the Currency grid.

NOTE: The Seat Charge is in addition to any Charges on the Booking Code / Fare Class.

Seat Selection (from Passenger Reservation screen)

To assign seats from a reservation, simply click the S-Select Seat button on the Passenger Reservation screen. The Seat Selection Tool is displayed - select a passenger and a leg, then click on a seat to assign it. Click the Save button to complete the operation.

Figure 5: Seat Selection Tool screen

If any Charges are incurred as a result of the Seat Assignment, the Seat Assignment Charges screen is displayed. You have 3 options here:

Click 3 - Yes to apply the listed Charge(s) and proceed with Seat Assignment.
Click 4 - No to cancel Seat Assignment (no charges are applied).
Click 2 - Remove Charges to proceed with Seat Assignment, without applying the Charge(s).

Figure 6: Seat Assignment Charges screen

Seat Selection (from Check In screen)

To assign seats from the Check In screen, simply select the passenger, then use the CTRL+SHIFT keyboard shortcut and click the T-Assign Seat button. The Seat Selection Tool is displayed - select a passenger and a leg, then click on a seat to assign it. Click the Save button to complete the operation.

Seat Re-Assignment

If changes affecting Seat Assignment (such as a Bulk Move or A/C model change) are made to a flight where passengers are booked and assigned seats, you will be prompted to re-assign them on the new flight/aircraft, using the Assign Template screen.

Figure 7: Assign Template screen (automatic Seat Re-Assignment)

You have 2 options here:

Click NO to cancel the automatic reassignment. Exceptions will be created and can be actioned from the Re-Assign Seats screen, which can be accessed from the menu (Operations -> Re-Assign Seats) and is described in section 11 of the ameliaRES User Manual.
Click YES to apply the selected Seat Map Template - the system will attempt to transfer the existing seat assignments. Only seats where the seat number and seat type match can be automatically assigned. If there are any mismatches, the Seat Selection Tool is displayed, so you can manually reassign seats.

Figure 8: Seat Selection screen (manual Seat Re-Assignment)

You may postpone seat reassignment for exceptions by clicking the Cancel button. Remaining Seat Assignment exceptions can be corrected using the Re-Assign Seats screen.

END OF DOCUMENT

Browser not supported