33 - Vouchers
- Nicolas Maillet (Unlicensed)
(feature) Voucher Payments
Vouchers can be issued to customers for promotional purposes, as compensation for delays (or any other inconvenience), etc. They can be used to pay for reservations from any sales channel (IBE, call center).
Administration
From the Payment Methods screen, create a payment method of type ‘Voucher’.
From the Agencies screen, add the Voucher payment method to applicable agencies. (At the very least, your airline’s corporate agency should have the Voucher payment method enabled.)
Voucher Definitions Screen
Figure 1: Voucher Setup Definitions screen
To add a Voucher, click the Add button on the Voucher Definitions screen. The screen will switch into Add/Edit mode, where you can enter the required details. Click the Save button to complete the operation.
Figure 2: Voucher Definitions screen - Add/Edit mode
Table 19: Voucher Definitions Screen - Add/Edit mode Descriptions
| Control | Description |
|---|---|
| Name | The name/description of the Voucher. |
| Value | The value/amount of the Voucher. This may not be fully used, depending on other settings. |
Currency | The currency of the Voucher’s value. |
| Use Payment Due | When checked, voucher value is NOT predetermined - it will instead assume the value of the balance due on the reservation to which it is applied. |
| Include Charges | When checked, vouchers can be used to pay for charges/fees on the reservation. |
| One-time Only | When checked, vouchers can only be used ONCE. If any of the voucher’s value remains after being applied, that value is LOST. |
| Transferable | When checked, vouchers do NOT need to be assigned to a specific passenger to be redeemed. Assignment occurs automatically (to the passenger) when the voucher is used. |
| Pin/Pswd Required | When checked, PIN and Password are required to redeem these vouchers. |
Table 20: Voucher Definitions Screen Descriptions
| Control | Description |
|---|---|
| Delete | Use to delete a Voucher Type. A Voucher Definition cannot be deleted if vouchers have been generated. |
| Fare Classes | Use to restrict Vouchers of the selected type to certain Fare Classes. If none are selected, the Vouchers are valid for ALL Fare Classes. |
| City Pairs | Use to restrict Vouchers of the selected type to certain City Pairs. If none are selected, the Vouchers are valid for ALL City Pairs. |
| Companies | Use to restrict Vouchers of the selected type to certain Companies. If none are selected, the Vouchers are valid for ALL Companies. |
| View | Use to open the Voucher Add/Assignment screen. |
Select the new Voucher Definition, and click View. The Voucher Instance form is displayed:
Figure 3: Voucher Instance screen
To add a Voucher, simply click the Add button. The Voucher Instance screen will switch into Add mode:
Figure 4: Voucher Instance screen - Add mode
Table 21: Voucher Instance Screen - Add mode Descriptions
| Control | Description |
|---|---|
| Number of Vouchers to Generate | The number of individual Vouchers of the selected type that will be created. |
| Expiry Date | The expiry date for the Vouchers. The Vouchers will automatically become invalid after the selected date. |
| Available | The number of times the Vouchers are available for use (if the full amount is not redeemed in one transaction). This value is 1 and cannot be changed if the Voucher Type is set as ‘One-Time Only’. |
| PIN | The PIN associated with the Voucher. |
| AutoGenerate PIN | When checked, PINs will be randomly generated. |
| Length | The length of the PINs - minimum 4 numbers. |
| Password | The password required to redeem the Voucher. |
| AutoGenerate Password | When checked, passwords will be randomly generated. |
| Length | The length of the passwords. |
| Generate | Use to generate Vouchers and switch into Assignment mode. |
Complete the required info and click the Generate button. The generated vouchers are displayed like this:
Figure 5: Voucher Instance screen - Generated Vouchers listed
Vouchers must be individually assigned to passengers, unless the Transferable option is used. To assign a Voucher, simply click the Edit/Assign button on the Voucher Instance screen. The screen will switch into Assignment mode:
Figure 6: Voucher Instance screen - Edit/Assignment mode
You may search for an existing passenger / profile or manually enter the name. PIN, Password, and Expiry Date can be set for each individual Voucher. Click the Save button to complete voucher assignment.
After a Voucher is assigned, you can notify the passenger by email. To initiate this process, just select the voucher in question and click the Email button on the Voucher Instance form. Additional details are available here.
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