Common Problems and Solutions

Here are some problems you may encounter and the suggested course of action:

Fare / Flight Visibility Checklist

If you are trying to make a reservation for a specific flight/fare, but they aren’t visible, try the following:

On the Fares Setup screen, check the On Sale To/From dates and Travel To/From dates. Make sure the booking date is in the On Sale date range, and the travel date is in the Travel date range, where applicable.
If it’s a multi-city flight, verify the connecting airports are valid connections for the city pair’s fares on the Fares Setup screen.
Verify the Seat Allocations for the flight - make sure the Class of Service, assigned Agencies, and Booking Codes availability are correct.
On the Inventory Setup screen, check the Fare Class visibility and Fare Type (One Way / Return).
On the Inventory Setup screen, check if any companies are assigned to the Fare Class. If so, those companies must be used.
For multi-city flights, check the stopover times against system defaults on the Settings screen.

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