| Table of Contents |
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Disclaimer
Some features described in this manual are available as separate modules and may incur additional costs in order to be enabled. Please contact your client manager or sales@intelisys.ca in order to request more information, or to make arrangements to enable additional features.
Confidentiality
The contents of this document are governed by the provisions for confidentiality set forth in the commercial agreement and/or any Non-Disclosure Agreement(s) in effect between the recipient and InteliSys.
Distribution, duplication or any other dissemination of this material for uses other than the recipient’s review for the purposes of enhancing their use of, or evaluating the system, is strictly prohibited, and will constitute a material breach of the aforementioned agreement(s).
Introduction
The ameliaRES system is a hosted Reservation and Passenger Management System that allows airlines to manage all aspects of their reservation inventory, fares, sales, revenue and reporting. Deployed from a secure Tier 4 ASP hosting facility, the System allows airlines to utilize a state-of-the-art solution with minimum IT investment. Our architecture and facilities conform to the Payment Industry PCI standards and we utilize high redundancy of all components to ensure a high level of availability. Our scalable system architecture allows for rapid capacity adjustment and accommodation of high demand spikes during seat sales or other sales promotion activities. Our systems are accessed via standard PCs connected to the Internet and no leased lines or other costly connections are required.
Our integrated database structure ensures that all staff accessing the system use the same centralized data whether working with schedules, fares, inventory, aircraft, and airports. When combined with any of the optional amelia modules, all data is managed from a single database. Errors caused by data duplication are eliminated as all sales channels access real-time inventory and all PNR functions utilize a single data record.
The amelia architecture allows for rapid implementation throughout your organization. The intuitive User Interface reduces total training time for your staff and the system architecture allows rapid configuration and customization to your organizational model. Web booking portals, dedicated travel agency and corporate interfaces, and GDS sales channels can be quickly configured for deployment to your requirements. Our solution supports a wide variety of payment options, including cash, accounts, multiple credit card gateways, debit cards, payment kiosks, and other interfaces for cash or credit settlement. Our native Departure Control Interface provides a wealth of features for passenger and baggage check-in, additional charge processing, rebooking, and go-show booking. All revenue transactions are continuously maintained with complete audit trail tracking and the capability to communicate to your in-house accounting solutions.
(feature) Voucher Payments
Vouchers can be issued to customers for promotional purposes, as compensation for delays (or any other inconvenience), etc. They can be used to pay for reservations from any sales channel (IBE, call center).
Administration
From the Payment Methods screen, create a payment method of type ‘Voucher’.
From the Agencies screen, add the Voucher payment method to applicable agencies. (At the very least, your airline’s corporate agency should have the Voucher payment method enabled.)
Voucher Setup (Definition) Screen
Figure 36.1: Voucher Setup (Definition) screen
To add a Voucher, click the Add button on the Voucher Setup (Definition) screen. The screen will switch into Add/Edit mode, where you can enter the required details. Click the Save button to complete the operation.
Figure 36.2: Voucher Setup (Definition) screen - Add/Edit mode
Table 19: Voucher Setup (Definition) Screen - Add/Edit mode Descriptions
...
The value/amount of the Voucher.
...
Currency
...
Figure 36.3: Voucher Setup (Definition) screen - Voucher Type listed
Table 20: Voucher Setup (Definition) Screen Descriptions
| Control | Description |
|---|---|
| Delete | Use to delete a Voucher Type. A Voucher Definition cannot be deleted if vouchers have been generated. |
| Fare Classes | Use to restrict Vouchers of the selected type to certain Fare Classes. If none are selected, the Vouchers are valid for ALL Fare Classes. |
| City Pairs | Use to restrict Vouchers of the selected type to certain City Pairs. If none are selected, the Vouchers are valid for ALL City Pairs. |
| Companies | Use to restrict Vouchers of the selected type to certain Companies. If none are selected, the Vouchers are valid for ALL Companies. |
| View | Use to open the Voucher Add/Assignment screen. |
Select the new Voucher Definition, and click View. The Voucher Setup form is displayed:
Figure 36.4: Voucher Setup screen
To add a Voucher, simply click the Add button. The Voucher Setup screen will switch into Add mode:
Figure 36.5: Voucher Setup screen - Add mode
Table 21: Voucher Setup Screen - Add mode Descriptions
| Control | Description |
|---|---|
| Number of Vouchers to Generate | The number of individual Vouchers of the selected type that will be created. |
| Expiry Date | The expiry date for the Vouchers. The Vouchers will automatically become invalid after the selected date. |
| Available | The number of times the Vouchers are available for use (if the full amount is not redeemed in one transaction). This value is 1 and cannot be changed if the Voucher Type is set as ‘One-Time Only’. |
| PIN | The PIN associated with the Voucher. |
| AutoGenerate PIN | When checked, PINs will be randomly generated. |
| Length | The length of the PINs - minimum 4 numbers. |
| Password | The password required to redeem the Voucher. |
| AutoGenerate Password | When checked, passwords will be randomly generated. |
| Length | The length of the passwords. |
| Generate | Use to generate Vouchers and switch into Assignment mode. |
Complete the required info and click the Generate button. The generated vouchers are displayed like this:
Figure 36.6: Voucher Setup screen - Generated Vouchers listed
Vouchers must be individually assigned to passengers, unless the Transferable option is used. To assign a Voucher, simply click the Edit/Assign button on the Voucher Setup screen. The screen will switch into Assignment mode:
Figure 36.7: Voucher Setup screen - Edit/Assignment mode
...
| Table of Contents |
|---|
Disclaimer
Some features described in this manual are available as separate modules and may incur additional costs in order to be enabled. Please contact your client manager or sales@intelisys.ca in order to request more information, or to make arrangements to enable additional features.
Confidentiality
The contents of this document are governed by the provisions for confidentiality set forth in the commercial agreement and/or any Non-Disclosure Agreement(s) in effect between the recipient and InteliSys.
Distribution, duplication or any other dissemination of this material for uses other than the recipient’s review for the purposes of enhancing their use of, or evaluating the system, is strictly prohibited, and will constitute a material breach of the aforementioned agreement(s).
Introduction
The ameliaRES system is a hosted Reservation and Passenger Management System that allows airlines to manage all aspects of their reservation inventory, fares, sales, revenue and reporting. Deployed from a secure Tier 4 ASP hosting facility, the System allows airlines to utilize a state-of-the-art solution with minimum IT investment. Our architecture and facilities conform to the Payment Industry PCI standards and we utilize high redundancy of all components to ensure a high level of availability. Our scalable system architecture allows for rapid capacity adjustment and accommodation of high demand spikes during seat sales or other sales promotion activities. Our systems are accessed via standard PCs connected to the Internet and no leased lines or other costly connections are required.
Our integrated database structure ensures that all staff accessing the system use the same centralized data whether working with schedules, fares, inventory, aircraft, and airports. When combined with any of the optional amelia modules, all data is managed from a single database. Errors caused by data duplication are eliminated as all sales channels access real-time inventory and all PNR functions utilize a single data record.
The amelia architecture allows for rapid implementation throughout your organization. The intuitive User Interface reduces total training time for your staff and the system architecture allows rapid configuration and customization to your organizational model. Web booking portals, dedicated travel agency and corporate interfaces, and GDS sales channels can be quickly configured for deployment to your requirements. Our solution supports a wide variety of payment options, including cash, accounts, multiple credit card gateways, debit cards, payment kiosks, and other interfaces for cash or credit settlement. Our native Departure Control Interface provides a wealth of features for passenger and baggage check-in, additional charge processing, rebooking, and go-show booking. All revenue transactions are continuously maintained with complete audit trail tracking and the capability to communicate to your in-house accounting solutions.
(feature) Passenger Protect
Passenger Protect (http://www.passengerprotect.gc.ca/) is the Canadian Government’s equivalent of a ‘No-Fly’ list. When a passenger is checked in, amelia checks the government-issued SPL (Specified Persons List). If a potential match is found, amelia flags the passenger, and manual authorization must be provided to proceed with the check-in.
...
Passenger Protect Check
Figure 37.1: Passenger Protect Check screen
When checking in passengers, the Passenger Protect Check screen is displayed for each one. Ensure the passenger info is correct and click the Check button. If there is no match on the SPL, the check-in process continues.
Table 22: Passenger Protect Check Screen Descriptions
| Control | Description |
|---|---|
| Title | Passenger’s Title |
| First Name | Passenger’s First Name |
| Middle Name | Passenger’s Middle Name |
| Last Name | Passenger’s Last Name |
| Date of Birth | Passenger’s Date of Birth |
| Update Passenger Details | If checked, use the information (with any edits) on the Passenger Protect Check screen to update the passenger’s profile. |
| Check | Use to check the passenger against the SPL. If the passenger is rejected (there is a match), an error message indicates that. Otherwise, the check-in proceeds. |
| Cancel | Use to cancel the check-in. |
Figure 37.2: Passenger Protect Check screen - Check Failed
If the passenger is flagged as a possible SPL match, the message shown above is displayed. Click the OK button to continue to the Passenger Handling screen.
Figure 37.3: Passenger Handling screen
The Passenger Handling screen is used to handle possible SPL matches. A supervisor (or any employee with the proper Permissions) can override this (allow the check-in) by entering their amelia credentials.
Table 23: Passenger Handling Screen Descriptions
| Control | Description |
|---|---|
| Notes | The reason for the chosen action - Required for Override. |
| User Name | amelia User Name of a Supervisor - Required for Override. |
| Password | amelia Password of a Supervisor - Required for Override. |
| Override | Use to override the Passenger Protect flag and continue to board the passenger. |
| Denied | Use to deny the check-in. This will be noted in the Reservation Audit. |
| Continue | Use to cancel the check-in and return to the Check In screen. |
...
The eNews Definitions screen is where you set up the categories and special interests for eNews. Access it from the menu (Utilities -> eNews Interests).
Figure 38.1: eNews Definitions screen
To add a category, simply click the Add Category button and enter a Category Name. Click the Save button to complete the operation.
...
- Log into the Acomba accounting package.
- Click the Input menu.
- Select Import Data from the Utilities section.
- Select Accounting Data Exchange (ADX) for the Import File Format.
- Click the All... button to select all of the checkboxes.
- Click the Import button and browse to the file downloaded from the FTP site. Click Open to begin the import process.
- When asked to convert to mixed case, click No to keep the export file’s format.
- When asked to delete the import file, click No to retain it for future reference.
- View the imported transactions in the Transaction Viewer, on the Accounts Receivable tab.
Troubleshooting Import Errors
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