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When connecting to the new portal for ameliaRES applications the following will help with the different browsers or client.

Contents

Internet Explorer 11

  • Browse to https://portal.intelisys.ca

  • Logon with your credentials
  • You will then be presented with the applications your username has access to
  • To start your application single click on the icon and it will launch.
  • If you do not have the Citrix Receiver installed your session will start in a new tab using HTML5
  • If you have a Citrix Receiver installed it will launch using this client in a seamless window.
  • In IE 11 you are unable to switch between the two currently. 
  • If you get prompted with the following screen shot you have 2 options, if you click on Use Light Version, it will use the HTML5 client for launching apps.
  • If you click on Detect Receiver you will get more options
  • If you check off I agree, and click on download you will download the latest Citrix Receiver. Click on the download file and follow the prompts to install the Citrix Receiver client locally.
  • Detect again will try to detect an installed client again
  • Use ligh version - will set to HTML5
  • Already installed - you know you have the receiver install but it is not detecting and will just continue on to your applications page.


Internet Explorer Edge/Chrome/Firefox

  • The main difference with Edge/Chrome/FireFox over IE11 is you can switch between using HTML5 or the reciever client

  • To do so all you have to do is click on the drop down in the top right of your browser window
  • From here if you click on Change Citrix Receiver it will take you to the detect client window
  • Here you can click on Use light version to goto HTML5
  • Or click on Dectect Reciever and then, Already installed to use the receiver client.




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