Disclaimer
Some features described in this manual are available as separate modules and may incur additional costs in order to be enabled. Please contact your client manager or sales@intelisys.ca in order to request more information, or to make arrangements to enable additional features.
Confidentiality
The contents of this document are governed by the provisions for confidentiality set forth in the commercial agreement and/or any Non-Disclosure Agreement(s) in effect between the recipient and InteliSys.
Distribution, duplication or any other dissemination of this material for uses other than the recipient’s review for the purposes of enhancing their use of, or evaluating the system, is strictly prohibited, and will constitute a material breach of the aforementioned agreement(s).
Introduction
The ameliaRES system is a hosted Reservation and Passenger Management System that allows airlines to manage all aspects of their reservation inventory, fares, sales, revenue and reporting. Deployed from a secure Tier 4 ASP hosting facility, the System allows airlines to utilize a state-of-the-art solution with minimum IT investment. Our architecture and facilities conform to the Payment Industry PCI standards and we utilize high redundancy of all components to ensure a high level of availability. Our scalable system architecture allows for rapid capacity adjustment and accommodation of high demand spikes during seat sales or other sales promotion activities. Our systems are accessed via standard PCs connected to the Internet and no leased lines or other costly connections are required.
Our integrated database structure ensures that all staff accessing the system use the same centralized data whether working with schedules, fares, inventory, aircraft, and airports. When combined with any of the optional amelia modules, all data is managed from a single database. Errors caused by data duplication are eliminated as all sales channels access real-time inventory and all PNR functions utilize a single data record.
The amelia architecture allows for rapid implementation throughout your organization. The intuitive User Interface reduces total training time for your staff and the system architecture allows rapid configuration and customization to your organizational model. Web booking portals, dedicated travel agency and corporate interfaces, and GDS sales channels can be quickly configured for deployment to your requirements. Our solution supports a wide variety of payment options, including cash, accounts, multiple credit card gateways, debit cards, payment kiosks, and other interfaces for cash or credit settlement. Our native Departure Control Interface provides a wealth of features for passenger and baggage check-in, additional charge processing, rebooking, and go-show booking. All revenue transactions are continuously maintained with complete audit trail tracking and the capability to communicate to your in-house accounting solutions.
(feature) Allocation Template Screen
Seat Allocation Templates are a time-saving feature that allows you to create a standard allocation for each A/C model, and apply this template to all flights for the duration of a route. You may also use a template for an individual flight (with the same A/C model).
Feature Details
Create multiple templates per aircraft model.
- Roll allocations from the template interface.
Administration
Define the Seat Allocation Templates using the Allocation Template Definition screen, which you can access from the menu (Utilities -> Allocation Templates).
Figure 27.1: Allocation Template Definition screen
Add Seat Allocation Template
To add a Seat Allocation Template, select the A/C model and click the Add button on the Allocation Template Definition screen. The Template Name screen is displayed, where you can enter the required details (Template Ident and Template Name). Click the Save button to complete the operation.
Figure 27.2: Template Name screen
You can now enter the Class of Service, Agency, and Booking Code allocations associated with the template.
Apply Seat Allocation Template
To apply a Seat Allocation Template, select the flight in question and click the Apply Template button on the Seat Allocations screen. The Apply Template screen is displayed, where you can select the applicable template, the date range, and the frequency / operational days (days of the week). Click the Apply button to allocate seats, based on the template and the selected criteria.
Figure 27.3: Apply Template screen
(feature) Fare Families - Inventory Screen
Fare Families give your airline the ability to brand fares and simplify the reservation process. All of your fares will be grouped into 1 of 3 customizable categories / families.
Feature Details
Simplify your visible fare structure.
- Name the Fare Families to suit your branding strategy.
Administration
The Fare Families are named Restricted, Unrestricted, and Seat Sale by default. The names can be changed to meet your branding needs, by request through your client manager.
[Restricted] Family
To assign a Fare Class to the [Restricted] family, select it and click the Edit button on the Inventory Setup screen. On the Fare Class screen, select Upgrade Required from the Restrictions listbox and click Save. The Category Status becomes [Restricted] Fare.
[Unrestricted] Family
To assign a Fare Class to the [Unrestricted] family, select it and click the Edit button on the Inventory Setup screen. On the Fare Class screen, select No Restriction from the Restrictions listbox and click Save. The Category Status becomes [Unrestricted] Fare.
[Seat Sale] Family
To assign a Fare Class to the [Seat Sale] family, select it and click the Edit button on the Inventory Setup screen. On the Fare Class screen, select the Seat Sale checkbox (turn it ON) and click Save. The Category Status becomes [Seat Sale] Fare.
Fare Selection (By Schedule)
When Fare Families are enabled, the Fare Class Selection screen will look like this:
Figure 28.1: Fare Class Selection screen - Fare Families enabled
Fare Selection (By Fare)
When Fare Families are enabled, the Flight Availability screen will look like this:
Figure 28.2: Flight Availability screen - Fare Families enabled
(feature) Loyalty Program
The Loyalty Program gives your airline the ability to automatically grant points to passengers in the program for flying with you. Accrued points can then be redeemed for discounted/free Fares.
Feature Details
Points are earned across all eligible flights.
Points are credited to the passenger’s User Profile.
Multipliers may be defined by Fare Class.
Point values are defined by City Pair.
- Allocate Loyalty seats (for points redemption) at the flight level.
Administration
On the Inventory Setup screen:
Create a Booking Code for the Loyalty fares. Make sure to set the Fare Status to Loyalty.
Create one or more Fare Classes to be used for Loyalty redemption in this Booking Code. Make sure to set the Fare Status to Loyalty for each of these Fare Classes.
Set the Loyalty Multiplier for each Fare Class defined above. This is the percentage (defaults to 100%) of regular points accrual (based on city pair) when using this Fare Class.
On the Fares Setup screen:
Allocate the number of points granted for each City Pair.
- Create a Fare based on the Loyalty Fare Classes defined above for each City Pair. This is where you specify the number of points needed to redeem the Fare.
On the Seat Allocations screen:
- Allocate seats to the Loyalty Booking Code defined above - do this for any flights where customers may redeem their points.
Accruing Points
Passengers who have a User Profile can accrue points. Points are granted for booking from any sales channel (IBE, call center), as long as the User Profile is selected or logged into. The points are credited when the customer is enplaned.
Current Balance
Your customers may contact your call center to obtain their current point balance. A Customer Service Agent can look up this information using the User Profiles screen.
Redeeming Points
Customers must contact your call center to redeem points. A Customer Service Agent can create the reservation (By Schedule only) for them. Loyalty (in the Show Fares area) must be selected on the Fare Class Selection screen. Then, the Pax Search button should be used to associate the customer’s User Profile to the reservation. Assuming the passenger has the required loyalty points, the rest of the booking process is unchanged.
(feature) User Profiles Screen
User Profiles allow you to save time by more easily locating passenger details and using these to pre-populate reservation contact info. The User Profile is also critical for the Loyalty Program and for Voucher assignment.
Access the User Profiles screen from the menu (Utilities -> User Profiles).
Figure 30.1: User Profiles screen
Adding a User Profile
To create a User Profile, click the Add button on the User Profiles screen. The screen will switch into Add/Edit mode, where you can enter the required details. A password must be set (on the Security tab) to give the user access to the profile. Click the Save button to complete the operation.
Editing a User Profile
To edit a User Profile, select it and click the Edit button on the User Profiles screen. The screen will switch into Add/Edit mode, where you can make the required changes. Click the Save button to complete the operation.
Loyalty Tab
On the Loyalty tab of the User Profiles screen, you can view the user’s loyalty history (points accrued and redeemed). You may also manually add or remove points, should adjustments be required.
Figure 30.2: User Profiles screen - Loyalty tab
(feature) Passenger Requests Screen
Passenger Requests give your airline the ability to track and fulfill passengers’ special requests (ex: a wheelchair, a seatbelt extension, etc).
Feature Details
Categorize and track Passenger Requests.
- Request Codes can be displayed on the Check In screen.
Passenger Request Definitions
Define the Passenger Request Codes that will be used to indicate special requests on the Passenger Request Definitions screen. Access it from the menu (Utilities -> Passenger Request Definitions).
To create a Passenger Request Code, click the Add button on the Passenger Request Definitions screen. The screen will switch into Add/Edit mode, where you can enter the required details. Note that the IMPT - Important Type can be used to identify/highlight certain requests (ex: VIP passengers) on the Check In form. The GEN - General Type should be used for all other requests. Click the Save button to complete the operation.
Figure 31.1: Passenger Request Definitions screen - Add/Edit
Passenger Requests
To add a Passenger Request, simply use the Requests tab on the Passenger List screen. Select the Request Code, enter Notes, and click the Append button.
Figure 31.2: Passenger List screen - Requests tab
(feature) Seat Map and Seat Selection
Seat Map and Seat Selection allow you to assign specific seats to your passengers. This gives you greater control of fleet logistics, while balancing flight requirements and customer needs.
Feature Details
Create one or more Seat Maps (templates) per aircraft model.
Customer Service Agents or Boarding Agents can assign seats to passengers during reservation process, at check-in or while boarding.
Passengers can select seats while booking or checking in from your IBE.
- Customizable seat selection charge hierarchy (based on seat type and fare class.)
Administration
Seat Assignment Administration
The Seat Assignment Administration screen allows you to create Seat Maps (by A/C model) and assign them to specific flights. Access it from the menu (Utilities -> Seat Assignment).
The Assigned Seat Maps tab is where you may change the assigned Seat Map (by flight). The default Seat Map for the A/C model will be assigned by default.
Figure 32.1: Seat Assignment Administration screen
The Seat Map Templates tab is where you can view the available Seat Maps, by A/C model. If you have the proper Permissions, you can also add, edit, or delete templates from here.
Figure 32.2: Seat Assignment Administration screen - Seat Map Templates tab
Seat Map Editor Screen
Read-only - contact Client Manager.
Seat Type Charges Screen
The Seat Type Charges screen allows you to specify Charges for various types of seats (ex: window or aisle seats). Access it from the menu (Utilities -> Seat Type Charges).
Figure 32.3: Seat Type Charges screen
If you have multiple currencies configured, you may change which one is displayed using the All Prices in listbox. Seat Type Charges may also be set in multiple Currencies and/or by Route Type, if those features are enabled.
To edit a Seat Type Charge, select it and click the Edit button on the Seat Type Charges screen. The Edit Seat Type Charge screen is displayed, where you can make the required changes. Click the Save button to complete the operation.
Figure 32.4: Edit Seat Type Charge screen
Table 12: Edit Seat Type Charge Screen Descriptions
| Control | Description |
|---|---|
| Seat Type | Description of the selected Seat Type (read-only). |
| XXX Seat Charge | The amount of the Seat Charge (in the base currency, XXX). |
| Rate | You may set a fixed value (per currency) by setting the Static Rate to Y in the Currency grid. |
Seat Selection (from Passenger Reservation screen)
To assign seats from a reservation, simply click the S-Select Seat button on the Passenger Reservation screen. The Seat Selection Tool is displayed - select a passenger and a leg, then click on a seat to assign it. Click the Save button to complete the operation.
Figure 32.5: Seat Selection Tool screen
If any Charges are incurred as a result of the Seat Assignment, the Seat Assignment Charges screen is displayed. You have 3 options here:
Click 3 - Yes to apply the listed Charge(s) and proceed with Seat Assignment.
Click 4 - No to cancel Seat Assignment (no charges are applied).
Click 2 - Remove Charges to proceed with Seat Assignment, without applying the Charge(s).
Seat Selection (from Check In screen)
To assign seats from the Check In screen, simply select the passenger, then use the CTRL+SHIFT keyboard shortcut and click the T-Assign Seat button. The Seat Selection Tool is displayed - select a passenger and a leg, then click on a seat to assign it. Click the Save button to complete the operation.
Seat Re-Assignment
If changes affecting Seat Assignment (such as a Bulk Move or A/C model change) are made to a flight where passengers are booked and assigned seats, you will be prompted to re-assign them on the new flight/aircraft, using the Assign Template screen.
Figure 32.7: Assign Template screen (automatic Seat Re-Assignment)
You have 2 options here:
Click NO to cancel the automatic reassignment. Exceptions will be created and can be actioned from the Re-Assign Seats screen, which can be accessed from the menu (Operations -> Re-Assign Seats) and is described in section 11 of the ameliaRES User Manual.
Click YES to apply the selected Seat Map Template - the system will attempt to transfer the existing seat assignments. Only seats where the seat number and seat type match can be automatically assigned. If there are any mismatches, the Seat Selection Tool is displayed, so you can manually reassign seats.
You may postpone seat reassignment for exceptions by clicking the Cancel button. Remaining Seat Assignment exceptions can be corrected using the Re-Assign Seats screen.
(feature) Ancillary Items (Shop / Add-Ons)
Ancillary Items are items or services that can be sold to your passengers via your existing sales channels. These items can be allocated per flight, per airport, or per city pair, and sales are tracked.
Feature Details
Sell items to single or multiple passengers on a reservation.
Allocate and sell items by flight.
Allocate and sell items by airport (pre/post flight, based on arrival and/or departure cities).
Allocate and sell items by city pair.
Integrated inventory management.
- Configurable alerts to make inventory management easier.
Ancillary Items Categories Screen
The Ancillary Items Categories screen allows you to configure categories for the items and services (ex: meals, baggage, other amenities) you plan to sell. Access it from the menu (Utilities -> Ancillary Items -> Ancillary Items Categories).
Figure 33.1: Ancillary Items Categories screen
To add a Category, click the Add button on the Ancillary Items Categories screen. The screen will switch into Add/Edit mode, where you can enter the required details. Click the Save button to complete the operation.
To edit an existing Category, select it and click the Edit button on the Ancillary Items Categories screen. The screen will switch into Add/Edit mode, where you can make the required changes. The Description can be set in one or more other languages (list configured for you by us, based on your needs) using the Translations button/form. Click the Save button to complete the operation.
Figure 33.2: Ancillary Items Categories screen - Add/Edit mode
Table 13: Ancillary Items Categories Screen Descriptions
| Control | Description |
|---|---|
| Multiple Flag (Y/N) | If set to N, items in the category are exclusive - a passenger can only purchase one of the items available in this category. As an example, if extra weight for baggage (10 kg, 20 kg, 30 kg, etc) is available, passengers only need one of these. |
| Unavailable | The amount of time (in minutes) prior to ETD that items in this category are unavailable. This setting can be changed for individual items (from the default value, which is set here). |
| Active | Whether the Ancillary Items Category is active (or inactive). If a Category is Inactive (Active checkbox is NOT checked), any items in the category are NOT available for purchase, regardless of their definition settings. |
Ancillary Items Definition Screen
The Ancillary Items Definition screen allows you to define the individual items and services you will make available for sale. Access it from the menu (Utilities -> Ancillary Items -> Ancillary Items Definition).
Figure 33.3: Ancillary Items Definitions screen
Table 14: Ancillary Items Definitions Screen Descriptions
| Control | Description |
|---|---|
| View Fare Applicability | When checked, the Fares that apply to the selected item are displayed. See Figure 33.4 for an example of this. |
| All Prices in | Use to view the Charge amounts in the selected currency. This affects the display only. |
Figure 33.4: Ancillary Items Definitions screen - View Fare Applicability
To add an item, click the Add button on the Ancillary Items Definition screen. The screen will switch into Add/Edit mode, where you can enter the required details, including the description and price (Charge Amount). Click the Save button to complete the operation.
To edit an item, select it and click the Edit button on the Ancillary Items Definition screen. The screen will switch into Add/Edit mode, where you can make the required changes. The Description can be set in one or more other languages (list configured for you by us, based on your needs) using the Translations button/form. Click the Save button to complete the operation.
Figure 33.5: Ancillary Items Definitions screen - Add/Edit mode - General tab
Table 15: Ancillary Items Definitions Screen - Add/Edit mode - General Tab Descriptions
| Control | Description |
|---|---|
| Category | The Category in which the item belongs. Select the appropriate one from the listbox. |
| Name | The name of the item. |
| Description | A description of the item. |
| Charge Amount | The amount of the Charge associated with this item. |
| Max Qty/Pax | Use to restrict purchases of this item per passengers. Use 0 (zero) to allow an unlimited quantity per passenger. |
| Unavailable | The amount of time (in minutes) prior to ETD that the item is unavailable. This defaults to the value set in the Category. |
| IATA SSR Code / Note | This Code and Note are used in the DCS Manifest (L-Flight Manifest) for city pair and flight items (not airport items). They are also displayed in PNL/ADL for city pair, flight and airport (departure only) items. The Boarding Pass will include SSR codes for city pair, flight and airport (departure) items. |
| Buffer Quantity | When Buffer Notification is checked, an e-mail is sent to the address in Buffer Email when inventory of this item reaches the specified quantity. |
| Allocate Inventory | When checked, inventory is allocated - there is a limited supply of the item. Clear this to indicate an unlimited supply of the item (typically a service). |
| Airport | Use to set the item’s availability to Airport (pre/post flight items). |
| Flight | Use to set the item’s availability to Flight (in-flight items). |
| City Pair | Use to set the item’s availability to a City Pair. |
| Date Specific | Use to specify a date range where the item (ex: a hotel room) is applicable. |
| Active | Whether the Ancillary Item is active (or inactive). If an Item is Inactive (Active checkbox is NOT checked), it is NOT available for purchase. |
Figure 33.6: Ancillary Items Definitions screen - Add/Edit mode - Fare Applicability tab
Table 16: Ancillary Items Definitions Screen - Add/Edit mode - Fare Applicability Tab Descriptions
| Control | Description |
|---|---|
| Override | Use to set a different Charge amount for the item; or to make it part of a Package; or to make it unavailable - for the selected Fare. |
| Applicability | The applicability for the selected Fare. Available options are:
|
| Charge | The amount of the Charge for this item, by Fare. Editable when Override is Y and Applicability is Available. 0 (zero) when Applicability is Not Available or Package. |
Figure 33.7: Ancillary Items Definitions screen - Add/Edit mode - Currencies tab
Table 17: Ancillary Items Definitions Screen - Add/Edit mode - Currencies Tab Descriptions
| Control | Description |
|---|---|
| Rate | You may set a fixed value (per currency) by setting the Static Rate to Y in the Currency grid. |
| General | Use to display the Charge amounts, exclusive of any Fare overrides. |
| Fare Applicability | Use to display the Charge amounts for the selected Fare. |
Ancillary Items Airport Allocations Screen
The Ancillary Items Airport Allocations screen is where you allocate items (and set available quantities) to specific airports. Access it from the menu (Utilities -> Ancillary Items -> Ancillary Items Airport Allocations).
Figure 33.8: Ancillary Items Airport Allocations screen
To allocate an item to an airport, select a date range and click the Add button on the Ancillary Items Airport Allocations screen. The Airport Ancillary Items Allocations screen is displayed, where you can enter the required details. Click the Save button to complete the operation.
Figure 33.9: Airport Ancillary Items Allocation screen
Table 18: Airport Ancillary Items Allocation Screen Descriptions
| Control | Description |
|---|---|
| Quantity Allocated | The available quantity of the item. Only enabled if Allocate Inventory was selected in the item’s definition. |
| Active | The status of the item. Clear the Active checkbox to make it Inactive (no longer available or available at a later/future time). |
| Quantity Sold | A count of the item’s sales, incremented on purchase. |
| The e-mail address of the item’s vendor. For example, if the item is a hotel room, the hotel is notified when a room is sold. | |
| Departure / Arrival | Use to set if the item is available on arrival or departure of the selected airport. |
| Buffer Notification | When Buffer Notification is checked, an e-mail is sent to the address in Buffer Email when inventory of this item reaches the specified quantity. |
Rolling Allocations
Allocation rolling allows you to apply allocations from a selected date to a specified date range. This saves time because the allocations do not have to be manually repeated.
To roll allocations, select a data range and click the Roll button on the Ancillary Items Airport Allocation screen. The Roll Ancillary Items Airport Allocations screen is displayed, where you can select the items, date range, and frequency / operational days (days of the week). Click the Roll button to complete the operation.
Figure 33.10: Roll Ancillary Items Airport Allocations screen
Ancillary Items Flight Allocations Screen
The Ancillary Items Flight Allocations screen is where you allocate items (and set available quantities) to specific flights. Access it from the menu (Utilities -> Ancillary Items -> Ancillary Items Flight Allocations).
Figure 33.11: Ancillary Items Flight Allocations screen
To add or edit flight allocations, follow the same process as for airport allocations (refer to previous section), but from the Ancillary Items Flight Allocations screen. Flight allocations can also be rolled (refer to previous section).
Ancillary Items City Pair Allocations Screen
The Ancillary Items City Pair Allocations screen is where you allocate items (and set available quantities) to a specific City Pair. Access it from the menu (Utilities -> Ancillary Items -> Ancillary Items City Pair Allocations).
Figure 33.12: Ancillary Items City Pair Allocations screen
To add or edit City Pair allocations, follow the same process as for airport allocations (refer to previous section), but from the Ancillary Items City Pair Allocations screen. City Pair allocations can also be rolled (refer to previous section).
Purchasing Ancillary Items
To add item/service purchases to a passenger, simply click the P - Ancillary Items button on the Passenger Reservation screen. The Ancillary Items Purchases screen is displayed, where you can select the applicable passenger, segment, item (airport or flight) and quantity. Click the Save button to complete the operation.
The tab that is displayed by default when opening the Shop/Ancillary Items form (for viewing, adding/editing purchased items) is configurable. If this is not set, the default will be to show the City Pair Items tab.
Figure 33.13: Ancillary Items Purchases screen
(feature) Prepaid Agency Accounts
Prepaid Agency Accounts allow you to automate the sign-up and account creation process for agencies. Once an account is created, the associated agency can deposit funds and start booking reservations.
Feature Details
Agencies have access to self-serve sign-up and account creation.
The minimum deposit is configurable.
Payment Methods are configurable.
Available inventory is configurable.
The commission structure is configurable.
- Security is configurable.
Administration
There must be at least one Agency Type that is PrePaid. These are set up using the Agency Types screen.
The default values for these Prepaid Agencies are set on the Agency Account Defaults screen. These values include the minimum deposit amount, default Fare, available Payment Methods, default commission structure, and assigned Security Group.
(feature) Multi-Tier Prepaid Accounts
Multi-Tier Prepaid Accounts build on the Prepaid Accounts feature and allow you to provide multiple tiers (or levels of service) to your prepaid customers.
Feature Details
Agencies can select the applicable tier upon sign-up.
The minimum deposit is configurable, and set for each tier.
Payment Methods are configurable, and set for each tier.
Available Fares are configurable, and set for each tier.
The commission structure is configurable, and set by tier.
- Security is configurable, and set by tier.
Administration
Using the Agency Types screen, configure a PrePaid Agency Type for each tier you will offer.
Configure the default values for each of these tiers (PrePaid Agency Type) on the Agency Account Defaults screen.
(feature) Voucher Payments
Vouchers can be issued to customers for promotional purposes, as compensation for delays (or any other inconvenience), etc. They can be used to pay for reservations from any sales channel (IBE, call center).
Administration
From the Payment Methods screen, create a payment method of type ‘Voucher’.
From the Agencies screen, add the Voucher payment method to applicable agencies. (At the very least, your airline’s corporate agency should have the Voucher payment method enabled.)
Voucher Setup (Definition) Screen
Figure 36.1: Voucher Setup (Definition) screen
To add a Voucher, click the Add button on the Voucher Setup (Definition) screen. The screen will switch into Add/Edit mode, where you can enter the required details. Click the Save button to complete the operation.
Figure 36.2: Voucher Setup (Definition) screen - Add/Edit mode
Table 19: Voucher Setup (Definition) Screen - Add/Edit mode Descriptions
| Control | Description |
|---|---|
| Name | The name/description of the Voucher. |
| Value | The value/amount of the Voucher. This may not be fully used, depending on other settings. |
Currency | The currency of the Voucher’s value. |
| Use Payment Due | When checked, voucher value is NOT predetermined - it will instead assume the value of the balance due on the reservation to which it is applied. |
| Include Charges | When checked, vouchers can be used to pay for charges/fees on the reservation. |
| One-time Only | When checked, vouchers can only be used ONCE. If any of the voucher’s value remains after being applied, that value is LOST. |
| Transferable | When checked, vouchers do NOT need to be assigned to a specific passenger to be redeemed. Assignment occurs automatically (to the passenger) when the voucher is used. |
| Pin/Pswd Required | When checked, PIN and Password are required to redeem these vouchers. |
Figure 36.3: Voucher Setup (Definition) screen - Voucher Type listed
Table 20: Voucher Setup (Definition) Screen Descriptions
| Control | Description |
|---|---|
| Delete | Use to delete a Voucher Type. A Voucher Definition cannot be deleted if vouchers have been generated. |
| Fare Classes | Use to restrict Vouchers of the selected type to certain Fare Classes. If none are selected, the Vouchers are valid for ALL Fare Classes. |
| City Pairs | Use to restrict Vouchers of the selected type to certain City Pairs. If none are selected, the Vouchers are valid for ALL City Pairs. |
| Companies | Use to restrict Vouchers of the selected type to certain Companies. If none are selected, the Vouchers are valid for ALL Companies. |
| View | Use to open the Voucher Add/Assignment screen. |
Select the new Voucher Definition, and click View. The Voucher Setup form is displayed:
Figure 36.4: Voucher Setup screen
To add a Voucher, simply click the Add button. The Voucher Setup screen will switch into Add mode:
Figure 36.5: Voucher Setup screen - Add mode
Table 21: Voucher Setup Screen - Add mode Descriptions
| Control | Description |
|---|---|
| Number of Vouchers to Generate | The number of individual Vouchers of the selected type that will be created. |
| Expiry Date | The expiry date for the Vouchers. The Vouchers will automatically become invalid after the selected date. |
| Available | The number of times the Vouchers are available for use (if the full amount is not redeemed in one transaction). This value is 1 and cannot be changed if the Voucher Type is set as ‘One-Time Only’. |
| PIN | The PIN associated with the Voucher. |
| AutoGenerate PIN | When checked, PINs will be randomly generated. |
| Length | The length of the PINs - minimum 4 numbers. |
| Password | The password required to redeem the Voucher. |
| AutoGenerate Password | When checked, passwords will be randomly generated. |
| Length | The length of the passwords. |
| Generate | Use to generate Vouchers and switch into Assignment mode. |
Complete the required info and click the Generate button. The generated vouchers are displayed like this:
Figure 36.6: Voucher Setup screen - Generated Vouchers listed
Vouchers must be individually assigned to passengers, unless the Transferable option is used. To assign a Voucher, simply click the Edit/Assign button on the Voucher Setup screen. The screen will switch into Assignment mode:
Figure 36.7: Voucher Setup screen - Edit/Assignment mode
You may search for an existing passenger / profile or manually enter the name. PIN, Password, and Expiry Date can be set for each individual Voucher. Click the Save button to complete voucher assignment.
(feature) Passenger Protect
Passenger Protect (http://www.passengerprotect.gc.ca/) is the Canadian Government’s equivalent of a ‘No-Fly’ list. When a passenger is checked in, amelia checks the government-issued SPL (Specified Persons List). If a potential match is found, amelia flags the passenger, and manual authorization must be provided to proceed with the check-in.
The SPL is issued directly to InteliSys by the Canadian Government. Once we receive a new SPL, we update the system within the government-mandated timeframe.
Passenger Protect Check
Figure 37.1: Passenger Protect Check screen
When checking in passengers, the Passenger Protect Check screen is displayed for each one. Ensure the passenger info is correct and click the Check button. If there is no match on the SPL, the check-in process continues.
Table 22: Passenger Protect Check Screen Descriptions
| Control | Description |
|---|---|
| Title | Passenger’s Title |
| First Name | Passenger’s First Name |
| Middle Name | Passenger’s Middle Name |
| Last Name | Passenger’s Last Name |
| Date of Birth | Passenger’s Date of Birth |
| Update Passenger Details | If checked, use the information (with any edits) on the Passenger Protect Check screen to update the passenger’s profile. |
| Check | Use to check the passenger against the SPL. If the passenger is rejected (there is a match), an error message indicates that. Otherwise, the check-in proceeds. |
| Cancel | Use to cancel the check-in. |
Figure 37.2: Passenger Protect Check screen - Check Failed
If the passenger is flagged as a possible SPL match, the message shown above is displayed. Click the OK button to continue to the Passenger Handling screen.
Figure 37.3: Passenger Handling screen
The Passenger Handling screen is used to handle possible SPL matches. A supervisor (or any employee with the proper Permissions) can override this (allow the check-in) by entering their amelia credentials.
Table 23: Passenger Handling Screen Descriptions
| Control | Description |
|---|---|
| Notes | The reason for the chosen action - Required for Override. |
| User Name | amelia User Name of a Supervisor - Required for Override. |
| Password | amelia Password of a Supervisor - Required for Override. |
| Override | Use to override the Passenger Protect flag and continue to board the passenger. |
| Denied | Use to deny the check-in. This will be noted in the Reservation Audit. |
| Continue | Use to cancel the check-in and return to the Check In screen. |
(feature) eNews - Special Interests
The eNews feature allows you to configure special interests (such as new products or seat sales) and associate them to passengers’ User Profiles. This information can then be used to send a targeted e-mail newsletter.
eNews Definitions Screen
The eNews Definitions screen is where you set up the categories and special interests for eNews. Access it from the menu (Utilities -> eNews Interests).
Figure 38.1: eNews Definitions screen
To add a category, simply click the Add Category button and enter a Category Name. Click the Save button to complete the operation.
To add an interest, select a category, click the Add Interest button and enter an Interest Name. Click the Save button to complete the operation.
Retrieving Interests
To retrieve a list of customers with their interests, access Data Exports (Reports -> Data Exports) and select the eNews e-mails export. Click the Execute button to complete the operation.
(feature) Accounting Integration
amelia can integrate with certain Accounting packages. The export/import process for Great Plains and Acomba are described herein.
Requirements for Great Plains Integration
The following are required for the proper functioning of accounting integration with Great Plains:
- amelia Transfer account: An amelia Transfer account must be added to Great Plains. This account will hold any amounts outstanding at the time of export. This is necessary because the amount of charges does not always equal the amount of payments for any 24-hour period. The GL account number for this account must be provided to InteliSys.
- Accounts Receivable GL account number: The GL account number for Accounts Receivable must be provided to InteliSys.
- Accounts Payable GL account number: The GL account number for Accounts Payable must be provided to InteliSys.
- Commissions GL account: If used, the GL account number for Commissions must be provided to InteliSys.
- Public customer number: A customer number for Public bookings/charges/payments must exist in Great Plains. This customer number must be provided to InteliSys.
- Charge Type GL accounts: Each Charge Type in amelia (Utilities -> Charge Types) must have a Sale Code that corresponds to the GL account number for that Charge Type.
- Payment Method GL accounts: Each Payment Method in amelia (Utilities -> Payment Methods) must have a Sale Code that corresponds to the GL account number for that Payment Method.
- Tax GL accounts: If used, the GL account numbers for Taxes must be provided to InteliSys.
amelia will use this information to generate three (3) files to be imported into Great Plains. One file will contain all charges for the last 24-hour period. This file will also contain the total for each Charge Type. Please note that charges are included whether or not they have been paid.
Payments are exported in another file, which will contain all payments for the last 24-hour period. A payment for the total of the day’s charges is also imported into the amelia Transfer account. This will allow for unpaid charges to be placed on the amelia Transfer account until they are paid.
Commissions are exported in another file, which will contain all commission amounts for the last 24-hour period. This file contains relevant details, such as the customer number to which commission was paid, and the associated reservation number.
Requirements for Acomba Integration
The following are required for the proper functioning of accounting integration with Acomba:
- amelia Transfer account: An amelia Transfer account must be added to Acomba. This account will hold any amounts outstanding at the time of export. This is necessary because the amount of charges does not always equal the amount of payments for any 24-hour period. The GL account number for this account must be provided to InteliSys.
- Accounts Receivable GL account number: The GL account number for Accounts Receivable must be provided to InteliSys.
- Accounts Payable GL account number: The GL account number for Accounts Payable must be provided to InteliSys.
- Commissions GL account: If used, the GL account number for Commissions must be provided to InteliSys.
- Public customer number: A customer number for Public bookings/charges/payments must exist in Acomba. This customer number must be provided to InteliSys.
- Charge Type GL accounts: Each Charge Type in amelia (Utilities -> Charge Types) must have a Sale Code that corresponds to the GL account number for that Charge Type.
- Payment Method GL accounts: Each Payment Method in amelia (Utilities -> Payment Methods) must have a Sale Code that corresponds to the GL account number for that Payment Method.
- Tax GL accounts: If used, the GL account numbers for Taxes must be provided to InteliSys.
- Charge Type Product Codes: These product codes are required by Acomba to generate invoices. Each Charge Type in amelia (Utilities -> Charge Types) must have a Usage Code that corresponds to the Product Code for that Charge Type.
Importing the *.adx data file into Acomba
To import an ADX file into Acomba:
- Log into the Acomba accounting package.
- Click the Input menu.
- Select Import Data from the Utilities section.
- Select Accounting Data Exchange (ADX) for the Import File Format.
- Click the All... button to select all of the checkboxes.
- Click the Import button and browse to the file downloaded from the FTP site. Click Open to begin the import process.
- When asked to convert to mixed case, click No to keep the export file’s format.
- When asked to delete the import file, click No to retain it for future reference.
- View the imported transactions in the Transaction Viewer, on the Accounts Receivable tab.
Troubleshooting Import Errors
Here are some errors you may encounter and the suggested course of action:
- File error: 20, Procedure: 0, Sub proc: 31 - This usually means that an invoice being imported has an invoice number that matches an existing invoice in Acomba. This can occur if a previous import attempt failed after the invoice in question was successfully imported. In this case, click Ignore until you reach an invoice that was not yet imported, and the process will continue.
- This Customer number doesn’t exist - This error occurs if the customer number shown in the error was not found by the Acomba accounting package. The agreed-upon General Public customer number and the company numbers defined in amelia must be present in Acomba for the import process to succeed.
- This Account number doesn’t exist - This error occurs if the account number shown in the error was not found by the Acomba accounting package. The agreed-upon amelia Transfer, client accounts, Charge Types, and Payment Methods account numbers defined in amelia must be present in Acomba for the import process to succeed.
- Permission Denied OR Access Denied - The logged in Acomba user must have sufficient permissions to perform a transaction import.
Obtaining the Data Export from the InteliSys FTP site
To download the export data:
- From your Windows desktop, click Start, then Run.
- In the Open field, enter the address provided by InteliSys.
- When prompted for login credentials, enter the username and password provided by InteliSys and click Log On.
- The contents of your export folder will be displayed. The files are named using the YYYYMMDD format. The date in the filename is the day of the transactions in the file.
- Right-click on the file you wish to import and select Copy from the context menu.
- Browse to the location on your local drive where you want to save the file. Right-click in the folder in question and select Paste from the context menu.
The files are now ready to be imported by your accounting package.
Common Problems and Solutions
Here are some problems you may encounter and the suggested course of action:
Fare / Flight Visibility Checklist
If you are trying to make a reservation for a specific flight/fare, but they aren’t visible, try the following:
On the Fares Setup screen, check the On Sale To/From dates and Travel To/From dates. Make sure the booking date is in the On Sale date range, and the travel date is in the Travel date range, where applicable.
If it’s a multi-city flight, verify the connecting airports are valid connections for the city pair’s fares on the Fares Setup screen.
Verify the Seat Allocations for the flight - make sure the Class of Service, assigned Agencies, and Booking Codes availability are correct.
On the Inventory Setup screen, check the Fare Class visibility and Fare Type (One Way / Return).
On the Inventory Setup screen, check if any companies are assigned to the Fare Class. If so, those companies must be used.
For multi-city flights, check the stopover times against system defaults on the Settings screen.
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