When connecting to the new portal for ameliaRES applications the following will help with the different browsers or client.
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Internet Explorer 11
Browse to https://portal.intelisys.ca
- Logon with your credentials
- You will then be presented with the applications your username has access to
- To start your application single click on the icon and it will launch.
- If you do not have the Citrix Receiver installed your session will start in a new tab using HTML5
- If you have a Citrix Receiver installed it will launch using this client in a seamless window.
- In IE 11 you are unable to switch between the two currently.
- If you get prompted with the following screen shot you have 2 options, if you click on Use Light Version, it will use the HTML5 client for launching apps.
- If you click on Detect Receiver you will get more options
- If you check off I agree, and click on download you will download the latest Citrix Receiver. Click on the download file and follow the prompts to install the Citrix Receiver client locally.
- Detect again will try to detect an installed client again
- Use ligh version - will set to HTML5
- Already installed - you know you have the receiver install but it is not detecting and will just continue on to your applications page.
Internet Explorer Edge/Chrome/Firefox
All steps are the same as IE11
The main difference with Edge/Chrome/FireFox over IE11 is you can switch between using HTML5 or the reciever client
- To do so all you have to do is click on the drop down in the top right of your browser window
- From here if you click on Change Citrix Receiver it will take you to the detect client window
- Here you can click on Use light version to goto HTML5
- Or click on Dectect Reciever and then, Already installed to use the receiver client.