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When a user books a flight segment and once the segment is confirmed, the travel itinerary shows duplicated on the PNR.

Solution

This is usually cased caused by an error in the fare setup of the city pair. The The problem is centered around having 2 entries for the same fare class Fare Class on sale at the same time, but with different trip departure criteria, one set as N/A and the other being departure-based. When When this occurs, the question you need to ask yourself is which of these fares is the correct one to be active. Normally Normally, it is the N/A departure one that you will want active, unless your pricing differs for the city pair depending on where you start your journey.

Panel

bgColor	#fff
title	Duplicate Fare Problem Resolution

To correct this problem, open fares setup Fares Setup from the Utilities menu, and:

Select the problem city pair.
Select the fare with the Trip Departure you want to remove or stop selling.
Click Edit or double-click the fare classFare Class.
Set the On sale Sale TO date to the current day's date (or today) and save.
Edit the fare again and then set the on sale To On Sale TO date to one day in the past (or yesterday), so it is no longer active (will have lapsed Lapsed status) and save.
Next, check the return or reciprocal city pair to ensure that the corresponding fare (if the copy Copy option was used) has had the sale date updated to the one day in the past (or yesterday's) date.
If everything matches, you have now resolved your issue.

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