Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Problem

When a user books a flight segment and once the segment is confirmed the travel itinerary shows duplicated on the PNR.

 

Solution

This is usually cased by an error in the fare setup of the city pair.  The problem is centered around having 2 entries for the same  fare class on sale at the same time but with different trip departure criteria, one set as N/A and the other being departure based.  When this occurs the question you need to ask yourself is which of these fares is the correct one to be active.  Normally it is the N/A departure one that you will want active unless your pricing differs for the city pair depending on where you start your journey.

 

Duplicate Fare Problem Resolution
To correct this problem open fares setup from the Utilities menu
  1. Select the problem city pair
  2. Select the fare with the Trip Departure you want to remove or stop selling
  3. Click Edit or double click the fare class
  4. Set the On sale TO date to the current day's date or today and save
  5. Edit the fare again and then set the on sale To to one day in the past or yesterday so it is no longer active (will have lapsed status) and save.
  6. Next check the return or reciprocal city pair to ensure that the corresponding fare (if the copy option was used) has had the sale date updated to the one day in the past or yesterday's date.
  7. If everything matches you have now resolved your issue

  • No labels