DVD Messages

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Last updated: Dec 05, 2018
3 min read

DVD Messages are one of many types of GDS messages. This article will teach you what the purpose of a DVD message is and how to Manually process a DVD message from the GDS Message Interface. 

What is a DVD Message?

DVD stands for Divide. When someone wishes to Divide, they mean they want to take one passenger from an existing multi-passenger reservation and move that passenger to a new PNR. There are many reasons why an agent would wish to do this, but the most important usually has to do with needing to make a segment change to one passenger, without making changes for the rest of the group. Below we have a sample DVD message. 


In addition to the passenger being moved to their own reservation, ameliaRES DVD messages will also perform the following functions: 

  • Ancillary Items follow the passenger.
  • eTickets follow the passenger.
  • Notes (if any) are copied to the new reservation.

Response Format


Reasons why a DVD Message might not process

You can always double click on a GDS message to get the error as to why it wouldn't process. Sometimes there are special considerations for each type of message. 

  • If the Agent sends a CHNT and a DVD message in the same message. A CHNT is a name change.
  • If the reservation they are trying to split has expired due to hold time or does not exist
  • If it has been turned off by intelisys, so we can fix a bug. (You would be notified, if this were to happen)


How to Manually Process a DVD Message

1.) Navigate to the GDS Message Interface

2.) Switch the Type to "DVD" and the Status to "Recieved"

3.) Double Click the Message. Copy the Locator from the bottom of the message. 

4.) Switch your Type to "All". Switch the Display to "By Locator". Enter the locator you copied and click Search. 

5.) Switch the Status to "All". This will allow you to see ALL the messages for this reservation. Find your DVD message in the List. 

6.) Minimize the GDS Message interface, but keep it open. (don't click the X button) 

7.) Navigate to Operations > Reservations

8.) Using the Advanced Search and the Locator you got from the message, search for the reservation. 

9.) Double click the reservation you wish to edit. 

10.) In the reservation, click Change Pax

11.) Find the passenger listed in the DVD message and highlight their name

12.) Click the "New Res" button

13.) View the new reservation you made. Click the "GDS Loc" button. You will see the box is empty. Enter in the New Locator (it will be listed at the top of the message, see example) and click save. 

14.) Go back to the message in the GDS Message Interface. Highlight your message and click reply. 

15.) Delete the OSI line with the previous locator in it from the bottom of the message. 

16.) add to the end of the message SSR OTHS 1S REC LOC XXXXXX (Change the X's out for the new locator number) and click send.