New Features

API

• Infant Charges Included in Charges API Endpoint: The GET /reservations/{key}/charges endpoint now includes infant charges for the reservation. This enhancement also applies when editing bookings. When using the PUT /Quotations endpoint to modify bookings, infant-related charges will be included as well.

• Enhanced Passenger Profiles Endpoint: The GET /passengerProfiles endpoint now includes two new fields: CreatedOn and LastModifiedOn. These additions enable easier identification of the most recent and relevant records for each passenger.

• Include Customized Text in Email Body: The GET reservations/{key}/emailItinerary endpoint now supports adding customized text to the body of the emailed itinerary. This enhancement allows you to include personalized messages or additional information directly in your API-generated itineraries.

• Departure Timing Event Enhancement: The Departure Event now includes the whenLocal parameter, which provides the flight's Scheduled Time of Departure (STD) in the local time of the departure airport. This enhancement ensures more accurate time information for departure events.

DCS

• Reconfirm No Show Passenger for Overbooked Flights: The Check-In screen now supports reconfirming No-Show passengers even when a flight is fully booked. A new permission, Reconfirm No-Show - Oversell, has been introduced to manage access to this feature. This enhancement allows authorized users to efficiently handle overbooked scenarios by reconfirming No-Show passengers and enabling overselling where necessary.

• New Baggage Report: The new web-based baggage report offers a streamlined and detailed overview of baggage information. Key details include Flight Number, Flight Time, Origin, Destination, PNR, Passenger Name, Baggage Code, Baggage Weight, and the Added Time of each baggage entry. The report is intelligently sorted by Added Time, allowing for seamless tracking and efficient analysis of baggage weight associated with each passenger.

• New Shortcut to Open Check-in: ameliaRES users can now quickly access the Check-in screen by pressing Ctrl+Shift+F12, streamlining navigation and enhancing usability.

• Auto Check-in Failure Reasons Logged in Res Audit: The Res Audit feature has been enhanced to record the reasons why passengers are not successfully checked in automatically by the system. Examples of these failure reasons include passengers traveling with infants or having incomplete payments. This enhancement provides better visibility into auto check-in issues, enabling faster troubleshooting for the airline.

• Dynamic Text Configuration for Valet Weight in Load Summary: The valet weight caption in the Load Summary can now be configured dynamically. This enhancement allows the text to display in formats such as Lbs, KG, or WT, providing greater flexibility to meet varying operational needs.

GDS / Interline

• New Message History Form for PNRs: A New Message History form is now available within the system, providing a comprehensive view of PNR and TRL messages exchanged between interline partner airlines during the booking process. This enhancement improves transparency and visibility into interline communications.

• Preferred Carrier Search and Sorting Options: The system now offers the ability to select a preferred carrier for interline bookings, displaying travel options filtered by the chosen airline. Users can further refine their search by sorting results based on connections, chronological order, or total time en route, providing greater flexibility and customization.

• EMD Partial Refunds: The system now supports partial refunds for GDS-issued EMDs.

• Enhanced E-ticket Processing for Outbound Codeshare Flights: For outbound codeshare flights, the E-ticket is now automatically exchanged, even when revalidation conditions are met. This ensures that external partners receive the most up-to-date ticket number and flight details, reflecting the new operating flight and date.

• Processing PRL Messages via Email: The system now supports processing PRL messages received via email. A dedicated email address will be set up to receive PRL messages as attachments in .txt file format. These messages will be processed in the same way as TTY messages, ensuring seamless handling of PRL messages sent through email.

• Enhanced Flight Type Support in SSIM Files: SSIM files now support multiple flight types, including Scheduled, Cargo, Ferry, Training, Charter, and Unknown. Users can also select multiple flight types for export, providing enhanced flexibility and customization in file generation.

RES

• Seat Pricing Integrated into Ancillary Flexible Pricing: Ancillary Flexible Pricing now supports configurable seat pricing based on criteria such as Flight Number, Travel Date, Route Type, Seat Type, Fare Class, and Booking Life Cycle. This enhancement provides greater flexibility and precision in managing seat inventory and pricing, enabling airlines to meet diverse operational needs and customer expectations. The feature is configured via a business rule.

• Reusable Non-Refundable Charges for Segment Changes: The system now enables non-refundable charges to be reused during segment changes. Controlled by a business rule, this feature excludes "Consumed At Issuance" charges. This enhancement simplifies the handling of paid charges, improving efficiency and enhancing the passenger experience.

• Bulk Itinerary Generator Sends Email to All Passengers: The Bulk Itinerary Generator, available in the 'Operations' menu, has been upgraded to send itineraries to all passengers associated with a reservation, rather than limiting delivery to the reservation contact's email address. Users can also choose to include the contact email in each itinerary.

• New Reservation Status: CANCELLED (NO SHOW): ameliaRES now displays the status CANCELLED (NO SHOW) when a passenger is marked as a no-show and subsequently cancelled through the Check-In screen. This enhancement streamlines daily operations by offering clearer insight into the reasons behind a reservation's cancellation.

• Cancellation/Modification Charge Preview Enhancement: You can now view cancellation/modification charges before they are applied to PNRs. During segment cancellations, modifications, or passenger name/information edits, a new "Cancel" button on the charge popup interface lets you abort the process without applying charges. This enhancement prevents unintended charges and enables informed decision-making during edits.

• Markup Applicability on Agency Account Configurable: The system now allows the markup amount to be configured for agency accounts. Markups can either be automatically applied or suppressed, ensuring they are not returned to agency accounts. This behavior is fully customizable through a configurable business rule.

• Configurable Seat Charge Refundability: You can now configure the refundability of seat assignment charges. Charges can either remain non-refundable by default or be made adjustable via the Charge Types screen. This configuration is controlled via a business rule, providing flexibility to manage seat charge refunds to align with your needs.

• Passenger Selection Default for Credit Transfer: The system now allows you to configure the default passenger selection for credit transfers. Using a new business rule, you can set passengers to be either pre-selected or unselected by default. This update offers flexibility to customize passenger selection behavior to your operational needs.

• Enhanced Blacklist Interface: The blacklist interface has been upgraded to allow users to add new passengers who are not currently in the system, such as individuals who have not previously flown with the airline. This enhancement provides greater flexibility in managing the blacklist.

• Print Multiple Vouchers: The Print Voucher function now allows you to select and print multiple vouchers simultaneously. Available through both the Vouchers and Check-In screens, this feature streamlines the voucher printing process, improving efficiency for passenger service.

• Enhanced Vouchers Created Report: New Reason Column: The Created Vouchers web report now features a "Reason" column, detailing the rationale behind each voucher's creation. This enhancement provides greater insight into voucher issuance.

• Enhanced Vouchers by Name Report: New Created By Column: The Vouchers By Name web report now includes a "Created By" column, showing the reason for each voucher's creation. This enhancement enhances accountability and transparency in the voucher creation process.

• New Departures Web Report: A new web Departures web report has been created providing an intuitive way to track a tail’s departure. Designed as a companion to the existing Landings web report, this tool enhances operational visibility and simplifies fleet management.

SOAR

• MFA Login for SOAR Agent Web: SOAR Agent Web now offers enhanced security with Multi-Factor Authentication (MFA). Agents are required to verify their identity by entering a PIN sent to their verified email address after entering their credentials. This added layer of protection ensures that only authorized agents can access SOAR Agent Web, strengthening overall account security.

• Restrict Ancillary Purchases by Booking Type: The SOAR MMB now offers the ability to configure restrictions on ancillary purchases, applying these limits to specific booking types, such as GDS bookings. This feature ensures that passengers retrieving reservations from certain channels can only purchase ancillary items, with no other modifications permitted.

• New Refund Button in SOAR Agent Site: A "Refund" button has been added to the Reservation display/edit screen in the SOAR Agent Site, enabling agents to manually trigger refunds to agency accounts. This enhancement provides agents with greater control over the refund process, preventing unintended automatic refunds and offering increased flexibility.

• Display Cancellation Fee when Cancelling Reservation: When a user initiates a reservation cancellation, SOAR now clearly displays the applicable cancellation fees and provides the option to cancel the process.

• Cancellation Confirmation Email: SOAR can now be configured to automatically send a cancellation confirmation email, including the itinerary, to the reservation contact. This ensures the contact is notified and has official documentation of the cancellation.

• Enhanced Agency Whitelist and Blacklist Feature: The system now ensures that an agency can only belong to either the Agency Whitelist or the Blacklist at any given time. MMB permissions are determined by the agency’s status and the PNR’s distribution channel (GDS, Web, or Call Center).

  • Whitelist Agency: If a PNR’s agency is in the whitelist, the passenger will have full MMB access, regardless of the distribution channel.

  • Blacklist Agency: If a PNR’s agency is on the blacklist, passengers will be restricted to Online Check-In (OCI) only, regardless of the distribution channel.

  • Non-Blacklist Agency: PNRs of on-blacklisted agencies follow distribution channel blacklist rules. If the channel is in the Distribution Channel Blacklist, only OCI is available. Channels not on the blacklist (e.g., Web) allow full MMB access.

• Newsletter Subscription Options at Multiple Touchpoints: Passengers can now voluntarily subscribe to your newsletter through a new checkbox option available at three key touchpoints, ie. at checkout, during booking flow, and when creating a loyalty account. This feature is available in the SOAR app and web and requires Google Tag Manager for implementation.

Enhancements / Improvements