If check in screen prompts for "Ticket Number"

Problem

The check in screen will show the following prompt:

Solution

This prompt is unrelated to e-ticket functionality and in no way has any effect on e-tickets or their redemption. It can easily be turned off by following the steps below.

How to Turn off Ticket Prompt:

Turning off the Ticket prompt must be done with a user with access to the Payment Methods.

Navigate to Utilities > Payment Methods
Once the window opens, select the GDS Payment Method from the list
The window will change and allow you to edit the GDS Payment Method. In the bottom right hand corner of the screen you will see a check box titled "Ticket Required". Ensure this checkbox does not have a check mark in it. If it does, remove it by clicking on the box. Then click Save.

InteliSys Service Desk Documentation

If check in screen prompts for "Ticket Number"

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