Ancillary Pricing by Passenger Booking Lifecycle

Airlines can now sell an ancillary item at different prices depending on when the customer purchases it. With this feature, we introduce a new concept of Passenger Booking Lifecycles.

Passenger Booking Lifecycles are system defined time stages during the PNR lifecycle that affect pricing. There are three time frames during the lifecycle:

  • Booking: During the booking process and X minutes after the booking is completed (X is configurable).

  • Edit: Anything after the Booking window and before the Check-in window.

  • Check-in: Anytime within Y hours of the flight departure (Y is configurable).

How to configure ancillary price overrides with Passenger Booking Lifecycle

  1. Create a new ancillary item (or open to edit an existing item).

  2. Navigate to the Pricing tab.

  3. Click Create New to add a new price override.

  4. Enter a price into the Pricing field.

  5. Select an applicable Booking Lifecycle stage.

  6. Click Save.

  7. Repeat from step 3 to 6 to add another price override.

This sample item will be sold at $30 during the Booking stage. After the Booking stage ends, the price increases to $60. When the Check-in window starts, the price will be $90 for the same item.

 

If customers purchase an item at a point in time when there’s an overlap between Booking Lifecycle stages (for example, they make a reservation during the check-in window), the Booking price will take precedence. After the Booking window ends, the Check-in price will be used.