Booking showing incorrect segment after flight updated in flight watch
Problem
Flights 701(YXS-YYD) & 711 (YXS-YXT) were combined to operate 701 YXS-YXT-YYD. Later in the day that routing was reversed and 701 would now operate normally YXS-YYD and 711 would operate YXS-YXT. When rebooking passengers to travel YXS-YYD on 701 using the by schedule option, cities display correctly, but booking confirms as 701 YXS-YXT. How can we correct?
Solution
Updated flight segments not showing in main res screen
- Contact your client manager to have business rule 490 changed from SD to FW. What this does is all the reservation to display the flight watch entries for a particular flight instead of the original flight schedule entry. this keeps the PNR in sync with the actual flight routing that is recorded in flight watch.
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